Part-Time Customer Support Officer – Council Tax Help

We Manage Jobs(WMJobs); Bromsgrove; On-site; GBP 27,000 - 30,000; Part time

Job summary

A local council authority in Bromsgrove seeks a part-time Customer Service Assistant to support customers with various inquiries, primarily regarding Council Tax. The role offers vital opportunities for training and development, requiring strong face-to-face customer service skills. The salary ranges from £27,254 to £29,540 per annum. Candidates must be prepared for background checks. This position works two days a week, specifically on Thursdays and Fridays.

Benefits

Pension

Generous leave entitlements starting at 25 days

Flexible working

Employee Assistance Programme

Discounts for high street shops and leisure

Qualifications

• Experience in face-to-face enquiries is essential for this role.
• Desirable knowledge of Council Tax and other council services.

Responsibilities

• Assist customers with Council Tax enquiries and online forms.
• Promote other services and payment methods.
• Help customers who need assistance at Customer Service Centres.

Skills

Customer service expertise

Knowledge of Council Tax

Face-to-face enquiry experience

Job description

A local council authority in Bromsgrove seeks a part-time Customer Service Assistant to support customers with various inquiries, primarily regarding Council Tax. The role offers vital opportunities for training and development, requiring strong face-to-face customer service skills. The salary ranges from £27,254 to £29,540 per annum. Candidates must be prepared for background checks. This position works two days a week, specifically on Thursdays and Fridays.