Global Customer Service Specialist – EMEAI/APAC

Neogen; Ayr; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading safety solutions company in Scotland is seeking a Customer Service Representative to manage customer orders and ensure an efficient order management process. The ideal candidate will have experience in a dynamic customer service role, strong IT skills, and excellent communication abilities. This position offers development opportunities within an award-winning organization dedicated to food and animal safety.

Benefits

Holidays linked to length of service

Contributory pension scheme

Life insurance

Share purchase scheme

Subsidised private medical cover

Cycle2Work scheme

Employee assistance programme

Qualifications

• Proven experience in a customer service role within a busy and dynamic environment.
• Strong IT skills, including confident use of Microsoft Office applications.
• Excellent organisational skills with the ability to manage a varied daily workload.
• Strong communication skills, both written and verbal.
• Ability to collaborate effectively with colleagues across different departments.

Responsibilities

• Manage customer orders from receipt through to dispatch.
• Respond to customer queries via email and telephone.
• Liaise with internal departments to support customer onboarding.
• Provide accurate updates on order and stock status.
• Investigate and resolve customer complaints.

Job description

A leading safety solutions company in Scotland is seeking a Customer Service Representative to manage customer orders and ensure an efficient order management process. The ideal candidate will have experience in a dynamic customer service role, strong IT skills, and excellent communication abilities. This position offers development opportunities within an award-winning organization dedicated to food and animal safety.