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Client Liaison Coordinator
Job summary
A leading provider of senior living in Greater London is seeking a Client Liaison Coordinator to support the sales and marketing process. In this role, you will manage the move-in process, maintain the sales database, and engage with prospective residents and their families. The ideal candidate is people-focused, organised, and has strong communication skills. This full-time position offers competitive pay, ongoing training, and a supportive work environment. Join us at Signature to make a meaningful difference in lives every day.
Benefits
Qualifications
- Organised and people-focused professional.
- Natural ability to build rapport with others.
- Previous experience in sales, hospitality, or customer service is desirable.
- A valid driving licence is required.
Responsibilities
- Support sales targets and maintain the sales database.
- Manage the move-in process from paperwork to welcome.
- Prepare resident files and ensure accurate reporting.
- Assist with sales events and community engagement.
- Build strong relationships with local businesses.
- Provide office cover including weekends and evenings.
- Deputise for the Client Liaison Manager as required.
Skills
Make a difference every day
At Signature Senior Lifestyle, we pride ourselves on delivering exceptional care in luxury surroundings. Our Client Liaison Coordinators are the warm and welcoming first point of contact for prospective residents and their families – guiding them through every step of their journey into our homes.
- From £28,080 per annum
- Full time - 40 hours per week
- Monday to Friday, 9.00am - 5.30pm
- Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
- Workplace pension
- Free meals on shift for staff working 6+ hours
- Life Assurance Scheme
- ‘Blue Light’ discount scheme eligible
- Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
- Staff recognition scheme – Purple Heart Award
- Ongoing career training and development
- Employee Assistance Programme, occupational health support and wellbeing services
- Plus cycle to work scheme, study support, long service awards and more
- Commuting - Surbiton nearest train station
- Walking - less than 1 mile from nearest train station
- Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25
As a Client Liaison Coordinator, you’ll be at the heart of our sales and marketing process, supporting our Client Liaison Manager to ensure every enquiry, show-round, and move-in runs seamlessly. You’ll:
- Support sales targets, follow up on leads, and maintain our sales database.
- Manage the move-in process – from initial paperwork to a warm welcome on day one.
- Prepare and update resident files and ensure accurate reporting.
- Assist with sales events, open days, and community engagement activities.
- Build strong relationships with local business contacts and referral sources.
- Provide office cover, including some weekends and evenings.
- Deputise for the Client Liaison Manager when required.
You’ll be an organised, people-focused professional with excellent communication skills and a natural ability to build rapport. You will also have:
- Strong IT skills, including Microsoft Office.
- Excellent organisation, time management, and attention to detail.
- A positive, caring attitude with a high degree of empathy.
- Previous experience in sales, hospitality, or customer service (desirable).
- A valid driving licence.
- Competitive pay and benefits package
- Career development and training opportunities.
- Generous staff recognition and reward schemes.
- Access to wellbeing support, including mental health first aiders and free physiotherapy sessions.
- A supportive, friendly working environment where your contribution is valued.
At Signature, we live by our values – Building Caring Relationships, Being Focused and Accountable, Demonstrating Integrity, Striving for Excellence, and Being Positive. If you share these values and want to make a meaningful difference, we’d love to hear from you.
Apply now to start your journey with Signature.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.