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3rd Line IT Support Engineer – MSP – 45K
Ascent People Ltd
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Job summary
A leading IT services company in the East Midlands is looking for a 3rd Line IT Support Engineer. This role involves client-facing support and troubleshooting, requiring a minimum of 3 years of experience. The ideal candidate will work on Office 365, Azure AD, and related IT technologies while receiving training on advanced tools. A flexible office environment is offered.
Benefits
Qualifications
- Minimum of 3 years UK work experience required.
- Experience with Hyper V, Office 365, Azure AD, Windows Server, and firewalls/security expected.
- Knowledge of VMware, Cisco networking, PowerShell scripting, and Power BI is advantageous.
Responsibilities
- Provide technical expertise and deliver excellent customer service.
- Manage assets and design/deploy server architecture.
- Support performance monitoring and escalation processes.
Skills
East Midlands
IT
£40,000 - £45,000 per annum + Pension, 25 days holiday
16/04/2025
We are seeking a Senior IT Support Engineer for a UK MSP. The role involves client-facing support, 3rd line troubleshooting, and project work involving Office 365, Azure AD, VMware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, and scripting.
Key responsibilities include providing technical expertise, delivering excellent customer service, building stakeholder relationships, managing assets, designing and deploying server architecture, and supporting performance monitoring and escalation processes.
Ideal candidates will have experience with Hyper V, Office 365, Azure AD, Windows Server, and firewalls/security. Knowledge of VMware, Cisco networking, PowerShell scripting, and Power BI is advantageous but not mandatory, as training will be provided.
This office-based role offers flexibility, a modern office in the East Midlands, and opportunities for growth and influence within a successful MSP. The role reports to the Technical Services Manager and requires a minimum of 3 years UK work experience, with no sponsorship provided.
Contact: 07791615703 for the job spec and client info. To apply, submit your CV or contact the recruiter for further discussion. Candidates of all backgrounds are encouraged to apply. This is an employment agency role.
Recruiter
Phone: 0161 913 2621
Email: jo.bevington@ascentpeople.co.uk
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.