Customer Experience Specialist

Top Level Promotions; Middlesbrough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A customer service-oriented company in Middlesbrough is seeking a friendly and driven Customer Service Representative. You will be the first point of contact for customers, ensuring positive experiences by addressing inquiries and resolving concerns. The ideal candidate will possess strong communication and problem-solving skills, a commitment to customer satisfaction, and a collaborative spirit. This role offers competitive pay and a supportive team environment, along with opportunities for growth and development.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth and career development

Employee discounts on company products and services

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Maintain in-depth knowledge of products/services.
• Assist with processing orders and managing returns.
• Maintain accurate logs of customer interactions.
• Work with internal teams to improve customer experience.
• Collect feedback to identify opportunities for service improvements.
• Build strong, lasting relationships with customers.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism

Strong organizational skills and attention to detail

Proficiency with customer service software

Ability to manage multiple tasks

Education

High school diploma or equivalent

College degree

Tools

CRM tools

Microsoft Office Suite

Job description

A customer service-oriented company in Middlesbrough is seeking a friendly and driven Customer Service Representative. You will be the first point of contact for customers, ensuring positive experiences by addressing inquiries and resolving concerns. The ideal candidate will possess strong communication and problem-solving skills, a commitment to customer satisfaction, and a collaborative spirit. This role offers competitive pay and a supportive team environment, along with opportunities for growth and development.