Inbound Retention Sales Advisor

Lifestylefree Sky Tv; Calder Bank; On-site; GBP 26,000; Full time

Job summary

A leading media and entertainment company is seeking a Contact Centre Sales Advisor to handle inbound calls from customers considering leaving. You will engage with customers, understand their needs, and provide suitable solutions. The role involves working in a fast-paced environment with a focus on sales and building rapport. Comprehensive training will be provided to prepare you fully for the role, offering a competitive salary and benefits like free Sky TV and private healthcare.

Benefits

Free Sky TV

Discounted broadband

Health and wellbeing options

Subsidised onsite gym

Financial wellbeing options

Qualifications

• Strong sales orientation and ability to engage customers.
• Ability to work within a target-based environment.
• Willing to participate in a comprehensive training program.

Responsibilities

• Handle inbound calls from existing customers considering cancelling their subscription.
• Build strong connections through engaging conversations.
• Work in a target-based environment and complete training.

Skills

Results-oriented with strong enthusiasm for sales

Exceptional at building rapport and connecting with people

Skilled at identifying and addressing customer needs

Creative in solving problems

Eager to acquire new skills and knowledge

Job description

A leading media and entertainment company is seeking a Contact Centre Sales Advisor to handle inbound calls from customers considering leaving. You will engage with customers, understand their needs, and provide suitable solutions. The role involves working in a fast-paced environment with a focus on sales and building rapport. Comprehensive training will be provided to prepare you fully for the role, offering a competitive salary and benefits like free Sky TV and private healthcare.