Branch Banking Customer Experience Specialist

HSBC Group; Castletown; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading banking institution in Castletown is seeking a full-time customer service representative. You will provide face-to-face service, process transactions, and educate customers on self-service options. Ideal candidates demonstrate excellent communication skills and a passion for customer satisfaction. Starting salary is £24,000 with additional benefits, including an annual bonus and over six weeks of holiday. Full training will be provided, and the role may involve working at nearby branches.

Benefits

Over six weeks holiday

Annual discretionary performance bonus

Access to employee discounts

Pension contribution

Healthcare Life Assurance

Flexible benefits platform

Sharesave scheme

Qualifications

• Dedicated to providing exceptional customer service in a busy environment.
• Ability to convey complex information simply and effectively.
• Proactive in addressing customer needs and expectations.

Responsibilities

• Provide face-to-face customer service.
• Process transactions accurately.
• Educate customers on digital banking platforms.
• Collaborate with team members to improve workflows.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Job description

A leading banking institution in Castletown is seeking a full-time customer service representative. You will provide face-to-face service, process transactions, and educate customers on self-service options. Ideal candidates demonstrate excellent communication skills and a passion for customer satisfaction. Starting salary is £24,000 with additional benefits, including an annual bonus and over six weeks of holiday. Full training will be provided, and the role may involve working at nearby branches.