Growth & Renewal Customer Success Manager (Hybrid UK/DK)

Rockwell Automation; Stony Stratford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global technology leader in the UK is seeking a Customer Success Manager to enhance customer experience by managing service agreements and ensuring successful implementation. This role requires strong customer engagement and negotiation skills, with an emphasis on data-driven decision-making. Candidates should have a relevant degree and at least 2 years of experience in a customer-facing role. The position allows for hybrid working arrangements, with a focus on collaboration and achieving results.

Benefits

Volunteer Paid Time off

Donation matching program

On-demand digital course library

Mindfulness programs

Employee Assistance Program

Personalized wellbeing programs

Qualifications

• 2+ years of experience in relevant field.
• Appropriate right to work permissions.
• Experience working with customers in a commercial capacity preferred.

Responsibilities

• Manage the use of service agreements to ensure customer success.
• Implement onboarding, adoption, expansion, and renewal motions.
• Translate customer data into value delivered via services.
• Lead negotiation conversations with clients.
• Collaborate with sales and delivery teams for customer experience.

Skills

Customer engagement

Communication

Negotiation

Data analysis

Team collaboration

Education

Relevant degree or diploma

Tools

Customer Success Platform (Gainsight)

Job description

A global technology leader in the UK is seeking a Customer Success Manager to enhance customer experience by managing service agreements and ensuring successful implementation. This role requires strong customer engagement and negotiation skills, with an emphasis on data-driven decision-making. Candidates should have a relevant degree and at least 2 years of experience in a customer-facing role. The position allows for hybrid working arrangements, with a focus on collaboration and achieving results.