Airport jobs in United Kingdom

No1 Lounges\' premium pre-flight experience provides an express security opportunity to enjoy a quick and efficient journey through airport security. Premium Security also offers passengers a space to sit and relax in comfort while waiting for their party to arrive. As a Fast-Track Sales Representative you will work together as a team to manage the Fast-Track Security Experience at Gatwick Airport. You deliver excellent service and champion the guest experience. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time.

• Provide a friendly welcome to the Premium Security experience.
• Assist guests making their way through security quickly and efficiently.
• Process pre-bookings on arrival at Premium Security.
• Circulate the check-in areas and concourse to engage with passengers and sell the premium security experience to all passengers.
• Upsell the No1 Lounges brands to passengers who do not have pre-booked lounge access.
• To conduct daily cashing-up and reconciliation.
• To work closely with airport security teams.
• To be the face of No1 Lounges and all operations within Gatwick Airport.
• Deliver excellent customer service with an in-depth knowledge of our products & services.
• Follow all No.1 company policies and procedures.
• Completing end of shift reconciliation and billing (as appropriate).
• Informing your Team Leader and/or Assistant Lounge Manager of any Health and Safety issues during your shift.
• Action any new company updates and/or training in a timely manner.
• Assisting with any ad-hoc duties when required.
• Always being organized and prepared.
• Engage with every guest - be ready to go the extra mile, each guest deserves a hello, goodbye and a smile!
• Shift pattern: two early shifts, two late shifts then two days off.
• Previous sales experience essential.
• Previous customer service experience essential.
• Ability to use and operate devices such as an iPad and PDQ machines is essential.
• Enjoy engaging with customers; previous experience in customer service role an advantage.
• Good command of the English language - written and spoken.
• Previous experience in a similar position and/or experience of shift work an advantage.
• Computer literacy or familiarity with reception and electronic payment handling desirable.
• An interest in the travel hospitality sector.
• Speaking additional languages is useful but not essential.
• 28 days paid holiday annually.

• Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
• Complimentary staff parking provided at the airport whilst you are on shift.
• Complimentary staff meal during your shift.
• 5 complimentary lounge visits each year.
• Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area.
• Access to Touchdown Website for discounted holidays/flights and cruises.
• 25% discount for lounge visits for your friends and family.
• Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a £50 voucher every month.
• 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.
• Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.