Rooms Division Manager

Interstate Hotels & Resorts, Inc.; Burton End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a Rooms Division Manager for their property in the United Kingdom. The successful candidate will be responsible for overseeing Front Office, Housekeeping, and Reservations operations to ensure an exceptional guest experience. Key responsibilities include leading a dedicated team, managing room inventory, and maintaining high service standards. Ideal candidates will have proven experience in hospitality management and must thrive in a fast-paced environment. Join us in creating memorable stays for our guests!

Benefits

Industry leading training opportunities

Hotel discounts portfolio wide

Access to employee assistance programme

Uncapped incentives

Company sick pay

Qualifications

• Experience in a managerial or supervisory role in hospitality or Front Desk.
• Ability to motivate and manage a team effectively.
• Excellent communication skills to interact with stakeholders.
• Strong analytical skills to identify issues and implement solutions.
• Attention to detail in reviewing reservations and data.

Responsibilities

• Oversee operations of Front Office, Housekeeping, and Reservations departments.
• Lead and inspire the hospitality team to provide exceptional guest experiences.
• Manage room inventory and pricing strategies.
• Ensure adherence to brand standards and operational efficiency.

Skills

Leadership skills

Communication skills

Analytical skills

Attention to detail

Industry knowledge

Problem-solving skills

Tools

PMS

Booking engines

CRM tools

Job description

As our hotel's Rooms Division Manager, you'll be at the heart of our guest experience, overseeing the seamless operation of our Front Office, Housekeeping, and Reservations departments. You'll ensure that every guest enjoys a smooth, welcoming, and memorable stay from check‑in to check‑out. You'll lead and inspire a team of passionate hospitality professionals, manage room inventory and pricing strategies, and collaborate across departments to maintain the highest standards of service and cleanliness. Your role is pivotal in driving guest satisfaction, operational efficiency, and revenue growth.

Qualifications

• Proven experience in a managerial or supervisory role, ideally in Hospitality or a Front Desk environment.
• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem‑solving skills: You'll need to have strong analytical and problem‑solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data.
• Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
• A good understanding of hotel systems—such as PMS, booking engines, and CRM tools.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. We focus on personality when recruiting new Team members. We seek individuals with creativity, a 'thinking outside the box' approach and the desire to be the very best in everything they do. Think you have that 'sparkle' and 'can‑do' attitude we look for in all of our Team? Are you excited about becoming part of the opening team at brand's largest property in Europe?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. Hampton by Hilton London Stansted Airport Bassingbourne Road, Stanstead Airport, Stansted, Essex, CM24 1QW, Hampton by Hilton London Stansted Airport provides a fun and relaxed atmosphere for guests to kick back and relax during their stay. Direct airport terminal access is only a few steps away via a covered walkway, providing great connections via rail or road to central London and the rest of the UK. Wake up to a hot breakfast, included with your stay. Spend time with friends at the bar, or grab something to eat from our lounge menu. Energise with contemporary cardio, resistance and weights equipment in the complimentary 24‑hour fitness suite. Plan a meeting in one of two spacious boardrooms, with space for up to 12 delegates each. Boardrooms are fully equipped with state of the art A/V equipment and more, making your meeting easy and successful. Stay productive in the 24‑hour work zone, where you can print documents and surf the web with free WiFi.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide—staff rates and up to 50% discount on food & beverage and spa
• Access to Stream—Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay—giving you peace of mind when you need it the most