Workshop Supervisor

Auto Skills UK; Wokingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading automotive service provider in Wokingham is looking for a Workshop Controller to oversee service technicians and ensure high customer satisfaction. Responsibilities include performance management, keeping time records, and complying with Health & Safety regulations. The ideal candidate should have experience as a Workshop Controller, possess NVQ Level 3 in PSV maintenance, and have a full UK driving license. This role offers a competitive hourly rate of £28.25.

Qualifications

• Prior experience as a Workshop Controller, Workshop Foreman, HGV Technician, or Workshop Supervisor is preferred.
• Time served Technician with NVQ Level 3 (or equivalent) in PSV maintenance.
• Ability to work calmly under pressure and manage a workshop.
• Well-developed management and leadership skills.
• A working knowledge of automotive technology and warranty systems would be beneficial.
• Ability to exceed targets and deadlines is a must.
• A full, valid, and clean UK driving license.

Responsibilities

• Supervising and motivating the team of Service Technicians.
• Maintaining high levels of customer satisfaction.
• Supervising time keeping and managing absences.
• Maintaining relationships with vehicle manufacturers.
• Complying with Health & Safety regulations.

Skills

Workshop supervision

Customer service

Health & Safety compliance

Automotive technology knowledge

Leadership

Time management

Computer literate

Education

NVQ Level 3 in PSV maintenance

Tools

Microsoft Office

Job description

WORKSHOP CONTROLLER - PSV

Hourly rate: £28.25

Working Hours: 4 on 4 off 5am - 4pm

Location: Wokingham

Responsibilities of a Workshop Controller

• Supervising and motivating our team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance.
• Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re-assuring customers by providing all necessary information and advice.
• Supervises the daily time keeping of technicians and manages authorised absence to ensure a consistent level of attendance.
• Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations.
• Complying with Health & Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas.

Skills and Qualifications of a Workshop Controller

• Prior experience as a Workshop Controller / Workshop Foreman / HGV Technician / Workshop Supervisor is preferred.
• Time served Technician with NVQ Level 3 (or equivalent) in PSV maintenance.
• Ability to work calmly under pressure and manage a workshop.
• Well-developed management and leadership skills.
• A working knowledge of automotive technology, warranty systems and the brand would be beneficial.
• The ability to exceed targets and deadlines is a must.
• A full, valid and clean UK driving license.
• Computer literate including Microsoft Office.

If you think you are a good fit for this Workshop Controller role, please contact Andy @ Auto Skills and state reference job number 52585.