Workshop Controller

People Source Consulting Ltd; Cardiff; On-site; GBP 36,000 - 50,000; Full time

Job summary

A family-run automotive group in Cardiff is seeking a highly organised Workshop Controller to oversee daily operations of a busy workshop. The ideal candidate will ensure workshop efficiency, customer satisfaction, and maintain operational compliance. Strong experience in workshop management and excellent leadership skills are essential. The role offers a full-time position with a competitive salary and opportunities to achieve performance targets.

Qualifications

• Prior experience as a Workshop Controller, Senior Technician, or Workshop Supervisor.
• Strong understanding of job allocation and efficiency management.
• Excellent communication skills and ability to work in a fast-paced environment.

Responsibilities

• Oversee daily operations of the workshop and ensure productivity.
• Communicate with customers about job progress and upselling.
• Conduct quality control checks and ensure compliance with standards.

Skills

Workshop scheduling

Customer service

Organisational ability

Leadership

Job description

Job Title: Workshop Controller
Location: Cardiff (On-site)
Salary: £36,000+ OTE = £50,000
Hours: Full-time - Monday to Friday (08:00-18:00), every 3rd Saturday (08:30-13:00)

About the Company (Anonymous Version)

A long-established, family-run automotive group operating multiple franchised dealerships is seeking a highly organised and proactive Workshop Controller. The business manages sales, servicing, and maintenance across several well-known vehicle brands and supports approximately 50 workshop customer visits per day.

The company has a customer-centric culture and operates across telephone, digital, and face-to-face channels. This role plays a key part in ensuring workshop efficiency, customer satisfaction, and operational compliance.

Role Overview

The Workshop Controller will oversee the daily running of a busy workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.

Workshop Performance

• Achieve daily and monthly revenue targets and KPIs.
• Maximise workshop efficiency and minimise technician idle time.
• Ensure all required parts are ordered and available before job dates.
• Communicate daily with customers regarding progress and optional upsell work.
• Work closely with the Booking Advisor to review and manage job card appointments.

Quality & Compliance

• Oversee job card accuracy and ensure all documentation is completed.
• Conduct quality control checks and ensure manufacturer brand compliance.
• Maintain audit readiness across all manufacturer and ISO checks.
• Enforce Health & Safety compliance at all times.

Workshop Operations

• Manage workshop access and security of tools, equipment, and consumables.
• Perform quarterly stock checks on specialist equipment and tooling.
• Maintain workshop cleanliness and operational discipline.
• Oversee valeting quality and subcontractor relationships.
• Ensure adequate staffing during opening hours.
• Support and discipline workshop staff as required.

Ideal Candidate Profile

• Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
• Strong understanding of workshop scheduling, job allocation, and efficiency management.
• Excellent communication and customer service skills.
• Strong organisational ability and a methodical approach.
• Confident leading and motivating workshop staff.
• Able to work in a fast-paced environment and maintain high standards.