Workshop Administrator

Sunbelt Rentals Careers; Colnbrook; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company is seeking an Administrator in Colnbrook to support the rental desk operation through effective office administration. The role includes managing customer repair administration, collating breakdown information, and assisting with Hire Desk operations. Ideal candidates will have strong customer service skills and attention to detail. The company offers a comprehensive rewards package and career support in a collaborative environment.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Prior experience in a customer service role.
• Strong attention to detail and accuracy.
• Experience in the hire or construction industry is advantageous.

Responsibilities

• Control customer repair administration.
• Collate breakdown information and raise Purchase Orders.
• Assist with the Hire Desk administration.

Skills

Exceptional customer service skills

Team collaboration

Flexibility and self-motivation

Great communication skills

Effective administration and planning

Good IT/Computer skills (MS Office)

Job description

About The Role

We are currently looking for an administrator to join the team. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies.

The role will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. You will be responsible for -

• Control customer repair administration
• Collate breakdown information
• Raise Purchase Orders for Workshop/Office
• Assist with the Hire Desk administration

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as an Administrator you will bring the following skill‑set and behaviours:

• Prior experience in a role where you can demonstrate exceptional customer service skills
• Able to work as part of a team, supporting colleagues
• Flexible and self‑motivated, you’ll take the initiative and be keen to embrace new training opportunities
• Great communication skills – both verbal and written
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
• Previous experience in the hire or construction industry would be advantageous but not essential

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team‑mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first‑aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.