Workplace Manager

ISS Facilities Services; City of Edinburgh; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading facility management company in Edinburgh is seeking a Workplace Manager to oversee the operational and strategic management of key accounts. Responsibilities include ensuring compliance, managing resources, and leading staff to deliver exceptional service quality. The ideal candidate will possess strong operational management experience and communication skills. This is a full-time position with a commitment to operational excellence.

Qualifications

• Previous operations management experience, ideally within facilities management.
• Proven ability to manage a portfolio, multiple stakeholders, and direct reports.
• Strong knowledge of operational frameworks and Health & Safety legislation.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage delivery of all services in line with contract scope.
• Control budgets and manage resources effectively.
• Build strong relationships with clients and internal teams.
• Lead and develop staff, implementing performance management.
• Identify opportunities for service improvements.

Skills

Operational management experience

Communication skills

Stakeholder management

Risk management knowledge

Proactive leadership

Job description

Overview

Workplace Manager

Contract: Banking

Location: Edinburgh, EH2 2LL

Hours of work: 40

Contract Type: Permanent

The Workplace Manager will be responsible for both the tactical and strategic management of this key account, ensuring seamless delivery across all services including FOH, Cleaning, Waste, Catering & Hospitality, Mailroom, and Workplace services. You will design efficient delivery models, optimise resources, and drive operational excellence while maintaining strong stakeholder relationships.

Job Description

In this role, you will ensure compliance with all contractual, legal, and Health & Safety requirements, proactively identifying and mitigating risks. You will also play a key role in shaping the long-term vision for the site, implementing improvements, and championing innovation to enhance productivity and service quality.

You will lead by example, demonstrating pride, professionalism, and a customer-first mindset, inspiring your team to deliver outstanding results. Through your leadership, ISS will continue to strengthen its reputation as an industry leader, delivering exceptional service and value to the client.

Key Responsibilities

• Plan, implement, and manage delivery of all services in line with contract scope and strategic objectives.
• Control budgets, manage resources, and drive innovations to improve productivity and service value.
• Build and maintain strong relationships with clients and internal teams, ensuring clear communication and prompt resolution of issues.
• Ensure adherence to legislation, contractual obligations, and safety standards, mitigating risks proactively.
• Lead, engage, and develop staff, implementing performance management, training, and succession plans.
• Identify opportunities for service improvements, implement changes with minimal disruption, and maintain service excellence.
• Create and communicate a compelling vision for the site aligned with the Account Strategy, promoting quality client engagement.

Professional and Personal Competencies/Qualifications

• Previous operations management experience, ideally within facilities management, though FM industry experience is not essential.
• Proven ability to manage a portfolio, multiple stakeholders, and direct reports.
• Strong knowledge of operational frameworks, including risk management, planned maintenance, quality systems, and Health & Safety legislation.
• Proactive, driven, and a self-starter with the ability to take initiative and lead change.
• Excellent communication and interpersonal skills, capable of building strong relationships at all levels.
• Willingness to be site-based full-time (5 days a week).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]