Workplace Experience Assistant

Dentsu Aegis Network; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global marketing agency is seeking a WX Assistant to enhance employee and client experience at their London office. The role involves delivering exceptional mailroom services, supporting a safe environment, and assisting with various administrative tasks while demonstrating strong customer service skills. The ideal candidate should be energetic, self-motivated, and able to communicate effectively. This is a full-time, permanent position requiring office presence five days a week, offering a competitive salary and a flexible benefits package.

Benefits

Competitive salary

Tailored benefits package

Work-life balance support

Qualifications

• Desirable experience in a Workplace team and leading a mailroom environment.
• Self-starter with initiative.
• Professionally presented and well mannered.

Responsibilities

• Deliver high-quality mailroom services exceeding customer expectations.
• Support safe environment for employees and visitors.
• Manage procurement of goods and services in line with budget.
• Assist with preparation and implementation of internal or external events.

Skills

Manual handling skills/training

Strong customer service skills

IT skills including Outlook and MS Office

Ability to communicate clearly

Attention to detail

Job description

We are looking for someone special to become a vital part of our Workplace Experience (Facilities) team supporting and enhancing our employee and client experience in our UK Head Office. Our WX Assistants play an integral role ensuring our office and services are fit for purpose, compliant, sustainable, and cost-effective. Working as part of a highly skilled & collaborative team, each of our WX Assistants should deliver an exceptional service whilst using innovation to proactively multi-task in a fast paced, evolving, and exciting environment. They must be energetic, demonstrate a willingness to help, and have a positive can-do attitude. Due to the nature of the tasks, there is a high-level of manual handling and heavy lifting required.

Introduction

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Role Summary

We are looking for someone special to become a vital part of our Workplace Experience (Facilities) team supporting and enhancing our employee and client experience in our UK Head Office. Our WX Assistants play an integral role ensuring our office and services are fit for purpose, compliant, sustainable, and cost-effective. Working as part of a highly skilled & collaborative team, each of our WX Assistants should deliver an exceptional service whilst using innovation to proactively multi-task in a fast paced, evolving, and exciting environment. They must be energetic, demonstrate a willingness to help, and have a positive can-do attitude. Due to the nature of the tasks, there is a high-level of manual handling and heavy lifting required.

Key Responsibilities

• Deliver high quality mailroom services by meeting all appropriate SLA’s and deliver a consistent service which exceeds customer expectations.This includes but is not limited to:
• Contribute to the overall performance of the WX department and its ongoing continuous improvement.
• Continuously support the safe environment for employees and visitors to our building by having regard for all Health and Safety legislation, plus company policy and procedures.
• Undertake new starter Health and Safety inductions along with Display Screen Equipment and New Expectant Mother assessments.
• Carry out routine H&S checks throughout our office including weekly floor walks reporting on slips, trips and hazards or any other H&S issues.
• Ensuring our Workplace procedures, policies and systems are implemented and reviewed to ensure our office and services meet business objectives.This will include supporting agile working practices e.g. assisting with the implementation and management of the various locker systems.
• Remaining vigilant for security matters and supporting security policies through clear desk policy implementation, laptop security, spare key management.
• Procure goods and services in line with budget, to include stationery and office supplies, security consumables, keys, and off-site archiving (non-exhaustive list).
• To support our Front of House team with meeting room set ups by continuous and proactive engagement.
• Maintenance and delivery of our poster communications throughout our building.
• To provide multi skilled cover and support for the Workplace Helpdesk, ensuring delivery against internal SLA.
• Supporting the business by assisting with the preparation and implementation of internal or external events (pitches, meetings, events) ensuring rooms and facilities are presentable and in good working order to meet client requirements.
• Continually strive to find ways to reduce incoming mail and supporting our ISO:14001 & ISO:27001 accreditations.
• Sorting, scanning and delivery of post, parcels, and general deliveries to our building and externally.
• Collecting and processing all outgoing post.
• Management of couriers.
• Representing the business as a First Aider and/or a Fire Marshal (training can be provided).

Qualifications & Skills

• Manual handling skills/training – Desirable.
• First Aider/Fire Marshal – Desirable.
• Experience working as part of a wider Workplace team and leading the mailroom environment – Desirable.
• Solid administrative skills with close attention to detail.
• Strong customer service skills.
• IT skills and a good understanding of Outlook and MS Office.
• Professionally presented and well mannered.
• Attentive to client/customer service needs.
• Must be a self-starter and use initiative.
• Ability to communicate clearly and effectively.
• Enthusiasm for working with people and a flexible approach to work is essential.

What we offer

This is a permanent role to work from our office in London, NW1.

You will be required to be on site 5 days a week, Monday to Friday from 8am to 5pm.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Location: London

Brand: Dentsu

Time Type: Full time

Contract Type: Permanent