Workforce Officer

Lancashire Teaching Hospitals; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Preston seeks a Workforce Officer to join their Workforce Advice Team. This entry-level position focuses on providing essential employee relations information and support to staff through effective communication. Candidates should possess strong organizational skills and a good education background. Opportunities for professional development are available, ensuring a fulfilling career path in human resources. Join a team dedicated to delivering quality services to patients and staff alike.

Benefits

Development opportunities

Training on Workforce policies

Supportive working environment

Qualifications

• Experience in handling sensitive issues confidentially is crucial.
• Ability to work independently with good organizational skills.
• Familiarity with HR processes and NHS guidelines preferred.

Responsibilities

• Deliver effective Workforce Advice service according to standards.
• Provide administrative support to the Workforce Advice Team.
• Build relationships with managers to support workforce development.

Skills

Microsoft Office proficiency

Confidential communication

Meeting notes taking

Administrative experience

Team collaboration

Research and analysis

Organizational skills

Flexibility

Tact and diplomacy

Effective liaison

Education

Good general education to tertiary level

Tools

Electronic Staff Record (ESR)

Job description

Job overview

Do you have a passion for customer service and an interest in making a difference for our workforce? Our Workforce Advice Team is the first point of contact for all colleagues to access high quality employee relations information, advice and support. The Workforce Officer post is a crucial part of this, as they are the face of the service and provide managers and staff with timely advice when they need it, via our AskWorkforce telephone line and email inbox.

The Workforce Officer role is an entry level position and is perfect for anyone looking to develop a career in human resources. Successful candidates will be provided with training on the Trust’s Workforce policies and key employment legislation, with further opportunities for development as you work along side our team of Workforce Advisors and Business Partners. The Workforce Advice Team meets weekly to share lessons learnt from cases, undertake CPD sessions and to have general updates from across the Trust and other teams.

Main duties of the job

In this role you will be the first point of contact for queries about Workforce policies and employment matters and you will use your experience of the queries we receive to help us continually develop our on-line resources.

You will be a crucial member of our ambitious and innovative team and you will have the opportunity to gain experience of how we implement our Workforce policies by providing administrative support to our Workforce Advisors and Business Partners.

If this sounds like the opportunity you have been waiting for, we would love to hear from you.

Working for our organisation

The Workforce Team are based at Preston Business Centre, co-locating with other key teams such as Recruitment, Employee Services and Temporary staffing, giving us much more opportunity for engagement and closer working relationships.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

• Provide day to day delivery of an effective and comprehensive Workforce Advice service in accordance with agreed service standards.
• Provide administration support to Workforce Advice Team
• Support the team to continuously review and update processes to ensure the highest standards at all times.
• Build strong and effective relationships with managers across the team and Trust wide.
• Support the development of the Workforce Team in conjunction with the Workforce Strategy

Person specification

Knowledge & Experience

Essential criteria

• Experience of using Microsoft office (Outlook, Word, Excel, Powerpoint) and ability to use other systems.
• Experience of dealing with issues sensitively and in a confidential manner
• Experience of taking notes at a range of different meetings
• Experience of working in a role involving administration

Desirable criteria

• Working knowledge of the Electronic Staff Record (ESR)
• Recent experience of HR processes within the NHS
• Up to date knowledge of NHS Agenda for Change Terms and conditions and application to employee queries
• Knowledge of Workforce policies and their application to employee queries

Qualifications & Education

Essential criteria

• Good general education to tertiary level or equivalent experience

Desirable criteria

• Qualification in Human Resource Management
• Associate Level CIPD Membership

Skills & Abilities

Essential criteria

• Ability to use own initiative and work without supervision
• Ability to work effectively within the team
• Ability to research queries and analyse information, with attention to detail and accuracy. Excellent communication skills, both written and verbal
• Excellent organisational skills and time management skills including the ability to prioritise
• Ability to work flexibly to respond to changing service priorities
• Ability to work to deadlines
• Able to demonstrate tact and diplomacy
• Ability to liaise effectively with staff at all levels and within all disciplines across the organisation

Values & Behaviour

Essential criteria

• Ability to travel between sites
• Demonstrate a positive attitude
• Willing to work flexibly within the Workforce team