Work Order Coordinator

Southern Water; Worthing; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading water management company in Worthing seeks a dedicated professional to join their Leakage team. In this role, you will be the first point of contact for reactive leakage work, ensuring effective prioritisation and detail verification of incoming jobs. Excellent customer communication skills and attention to detail are essential. Join a firm committed to transforming the water industry with a substantial investment to enhance service quality and innovation in operations.

Qualifications

• Experience in the water industry or utilities is ideal.
• Participation in incident support rotas may be required.
• Strong focus on detail is crucial.

Responsibilities

• Review and triage all incoming work orders.
• Ensure leakage jobs are prioritised with required details.
• Use video calls to validate issues with customers.
• Provide feedback to improve job quality.
• Collaborate with various teams.
• Support continuous improvement initiatives.

Skills

Attention to detail

Customer communication skills

Collaborative work

Proactive process improvement

Job description

You'll join our Leakage team, acting as the first point of contact for reactive leakage work. Your role ensures all incoming jobs are prioritised correctly and contain the necessary details before being passed to schedulers. You'll help maintain water service quality and speed by acting as a quality gatekeeper and feedback loop between customer service and field teams.

Responsibilities

• Reviewing and triaging all incoming work orders
• Ensuring leakage jobs are prioritised and complete with required details
• Using video calls (Techsee) to validate high-priority issues with customers
• Providing constructive feedback to improve job quality and customer experience
• Collaborating with schedulers, inspectors, and the network team
• Supporting continuous improvement initiatives

Qualifications & Requirements

• Additional Requirements: This role may involve participation in incident support rotas, as discussed during the interview process. Technical awareness, ideally with experience in water industry or utilities
• Strong attention to detail
• Excellent customer communication skills
• Ability to work collaboratively across teams
• Proactive approach to process improvement

Desirable

• Previous experience in triage or scheduling roles
• Familiarity with leakage detection tools or systems

Company Overview

Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

Commitment to Inclusion

At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you—even if you don't tick every box.