Witness Care Officer (Secondment/Fixed Term Contract)

Thames Valley Police; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A police organization in the UK is seeking a dedicated individual to support victims and witnesses of crime, primarily through telephone communication. The role requires strong interpersonal and negotiation skills, with the ability to work independently while managing case administration. This rewarding position offers career development opportunities and a variety of benefits, including flexible working conditions and a local government pension scheme.

Benefits

24 days annual leave

Flexible working conditions

Lifestyle discounts

Career development opportunities

Local government pension scheme

Qualifications

• Experience in a customer-facing role is essential.
• Ability to effectively negotiate and persuade.
• Comfortable working alone and in a team.

Responsibilities

• Support and guide victims and witnesses of crime.
• Manage case administration efficiently.
• Increase witness attendance at court.

Skills

Customer-focused attitude

Strong interpersonal skills

Negotiation skills

Ability to work independently

IT literate (Microsoft Office)

Job description

Overview

Location: Royal Berkshire Rescue HQ, Reading.

Secondment/Fixed Term Contract until 26th June 2026.

Responsibilities

• In this rewarding role, you will provide contact, primarily by telephone, to victims and witnesses of crime; offering support and guidance as you work to increase the level of witness attendance at court. Confident working on your own initiative, you will be completing administrative tasks in order to ensure the efficient management of each case.

Qualifications/Experience

• Experience of working in a customer-focused role with strong interpersonal skills is essential, together with the ability to effectively negotiate and persuade with a wide range of people.
• You will be comfortable working both alone and within a team, without close supervision, whilst maintaining a professional manner and must be IT literate in Microsoft Office packages.

Working pattern

The working pattern is attached.

Secondment details

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis. Important: All secondments are assumed supported and that your line manager and Head of Department/Commander or Deputy are aware of your intention to apply. If the secondment is not supported then a strong business rationale must be sent to [e-mail] quoting the reference number for the role.

Please note: Shift allowance, on-call or other job related allowances from the previous role will not be protected unless they are attached to the new role for the duration of the secondment.

Benefits

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

Queries

If you have any queries please contact the Recruitment Team at [e-mail] quoting reference 22876. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

Closing date

The closing date for enquiries and receipt of completed applications is Sunday 5th October 2025.

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