White Goods Engineer - Field Service - Worcester [PAS125]

Pacifica; Worcester; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A leading domestic appliance repair service provider in Worcester is seeking a White Goods Engineer. This role involves diagnosing and repairing domestic appliances in customers' homes, ensuring excellent customer service. The position offers a competitive salary between £27,000 and £36,000, plus an uncapped bonus, sign-on bonus, and additional benefits including ongoing training and a company vehicle.

Benefits

£1,500 sign-on bonus

Modern company van with fuel card

Ongoing training opportunities

Company pension and Death in Service benefit

Employee wellness benefits

Qualifications

• Minimum 2 years' experience in the white goods repair sector in a field-based capacity.
• Working knowledge in fault diagnosis and repair of at least 4 major appliances.
• Full UK manual driving licence (max 6 points).

Responsibilities

• Diagnose and repair at least four core domestic appliances in customers' homes.
• Deliver excellent customer service during on-site visits.
• Use software to manage day and access job information.

Skills

Fault diagnosis

Customer service

Field-based repair

Job description

Overview

White Goods Engineer - Field Based - Worcester | Up to £50,000 OTE

£1,500 Sign-On Bonus | Van, Bonus & Much More

Location: Worcester and surrounding areas

Job Type: Full-Time, Permanent

Salary: £27,000 - £36,000 basic + uncapped bonus (OTE up to £50,000+)

What You'll Do

• Diagnose and repair at least four core domestic appliances in customers' homes
• Deliver excellent customer service during on-site visits
• Use intuitive software to manage your day, order parts and access job information
• Maintain Pacifica's high standards in professionalism, reliability and safety

What You'll Need

• Minimum 2 years' experience in the white goods repair sector in a field based capacity
• Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
• Full UK manual driving licence (max 6 points)

What You'll Get

• Competitive basic salary: £27,000 - £36,000 (based on experience & skill set)
• Uncapped performance bonus - OTE up to £50,000+
• £1,500 sign-on bonus
• Modern company van with fuel card and optional private use
• Tools, uniform, PPE, and tablet provided
• Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
• Up to 33 days' holiday including bank holidays
• Company pension and Death in Service benefit (3x salary)
• Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
• Daily parts delivery to a secure by-box near your home
• Monday to Friday working hours (approx. 9am-5pm) with pre-planned routes
• Market-leading job management software

About Pacifica

Founded in 2003, Pacifica is the UK\'s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.

Our Purpose

To keep households running while protecting the environment.

Our Vision

To care for our customers\' appliances for a more sustainable world.

At Pacifica, you\'re not just an engineer - you\'re a trusted professional and a valued part of our national team.

We work with a small selection of the world\'s leading manufacturers, including; Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.

Apply Now

Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year - plus a £1,500 sign-on bonus.

Not in the right area for this vacancy? You can register your interest, and we\'ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers