Wellbeing Service Administrator

Psicon Ltd; Canterbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in the UK is seeking a Wellbeing Service Administrator to support their Adult and Child Wellbeing Services. The successful candidate will be the first point of contact for clients, responding to enquiries and managing appointments. Candidates should have strong communication skills, attention to detail, and previous experience in a customer-focused role. Benefits include generous annual leave, a flexible leave scheme, and various employee perks.

Benefits

32 days annual leave

Flexible annual leave scheme

Well-being days

Birthday lie in

Pension scheme

Cycle to work scheme

Employee Perks via Psiconnect

Access to Blue Light Card membership

Pastry Mondays

Funded social events

Staff well-being bursary scheme

Qualifications

• Previous experience in a customer-focused administration role.
• Strong commitment to confidentiality.
• Experience in hospitality or private healthcare is desirable.

Responsibilities

• Respond to client enquiries via email and phone in a professional manner.
• Upload referrals and documentation to our patient management system.
• Liaise with clients and clinicians to arrange appointments.
• Prepare and collate reports and correspondence to a high standard.
• Manage incoming and outgoing mail and assist with general administrative tasks.
• Maintain accurate records and data entry in spreadsheets.
• Provide exceptional customer service and escalate complex queries when needed.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Proficiency in Microsoft Office

Ability to work under pressure

Job description

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

As a Wellbeing Service Administrator, you will play a key role in supporting our Adult and Child & Young Person (CYP) Wellbeing Services. You’ll be the first point of contact for clients, ensuring they receive a friendly and professional experience throughout their journey with us.

• Respond to client enquiries via email and phone in a professional manner.
• Upload referrals and documentation to our patient management system.
• Liaise with clients and clinicians to arrange appointments.
• Prepare and collate reports and correspondence to a high standard.
• Manage incoming and outgoing mail and assist with general administrative tasks.
• Maintain accurate records and data entry in spreadsheets.
• Provide exceptional customer service and escalated complex queries when needed.

Person Specification

• Previous experience in a customer-focused administration role.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet KPIs in a busy environment.
• Strong attention to detail and commitment to confidentiality.
• Experience in hospitality or private healthcare is desirable.
• Proficiency in Microsoft Office and data management systems.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals.

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email [e-mail] or call the Psicon Recruitment Team on 03308 383 106 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.