Welfare & Engagement Officer

Adecco; Colwyn Bay; On-site; GBP 1,000; Full time

Job summary

Adecco is recruiting a Welfare & Engagement Officer for North Wales Police in Colwyn Bay. This office-based role requires providing support for critical incidents, engaging in welfare discussions, and implementing the Force Wellbeing Strategy. Candidates should have experience in trauma, empathy, and training delivery.

Qualifications

• Experience in traumatic situations and their impact.
• Ability to engage with teams at all levels.
• Experience of providing welfare support.

Responsibilities

• Deliver Critical Incident De-Briefing processes.
• Maintain visibility on wellbeing issues.
• Act as a role model for wellbeing.

Skills

Understanding of traumatic situations

Ability to build rapport

Experience in welfare support

Excellent organisational skills

Good IT skills

Education

Mental Health First Aid training

Critical Incident Debriefer qualified

Tools

Microsoft Office

Job description

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Job Reference:

9faef2da2da1

Job Views:

58

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Adecco are pleased to be recruiting for a Welfare & Engagement Officer to join North Wales Police.

This role will be based in Colwyn Bay, working Monday - Friday office hours. This role is office based. The rate is £15.96 per hour.

This position would be temporary initially.

OVERALL PURPOSE OF JOB:

To provide support to a designated area of the workforce by being a local contact for delivering critical incident debriefings, resolving welfare issues whilst gathering intelligence about welfare and wellbeing issues. To support delivery of the Force Wellbeing Strategy & promotions and to work alongside the wider HR team to deliver engagement plans.

DUTIES AND RESPONSIBILITIES:

• To take responsibility in their areas, following a critical incident, for delivering the Critical Incident De-Briefing process and all other aspects of welfare support
• To provide welfare support and signposting to individuals within an area of the Force e.g. Central
• To maintain visibility on wellbeing issues in their area, gather intelligence and, as part of the wider Wellbeing team, be able to provide feedback on how welfare & wellbeing support is working in their areas
• Build partnerships and engage with managers in their local area to support delivery of the Wellbeing Strategy including delivering promotional activity, training or briefings as required
• To maintain confidential records, including monitoring of individuals following exposure to trauma;
• To act as a point of contact for arranging local wellbeing and welfare events in liaison with the Force Wellbeing Lead;
• As part of the Force Wellbeing Team provide support to implement solutions to wellbeing issues;
• To act as a role model for wellbeing with a willingness to encourage others to take up the welfare and wellbeing support that is available;
• Provide a 24/7 on call service to respond to critical incidents as part of a rota
• To act as the lead for Engagement within the area by working with HR Business Partners to develop and deliver Engagement Action Plans

CRITERIA FOR THE ROLE:

The role requires applicants who can demonstrate (with evidence) skills in the following areas:

• Experience and understanding of traumatic situations and their potential impact on individuals
• The ability to build a rapport and engage with individuals and teams at all levels;
• Able to demonstrate openness and empathy in dealing with people;
• Experience of providing welfare and wellbeing support within a Blue Light/Armed Forces environment;
• Understanding of mental health and wellbeing issues and the factors that contribute to these;
• Understanding and application of confidentiality;
• Experience of delivering training, briefings and awareness sessions to a variety of different people and groups;
• Excellent organisational skills with the ability to manage a busy workload and prioritise effectively;
• Ability to work on own initiative and as part of a team;
• Good record keeping skills and attention to detail;
• Must be a qualified Critical Incident Debriefer (no preference as to which methodology) and be willing to successfully complete the North Wales Police training;
• Must have completed Mental Health First Aid training (or equivalent) and be willing to successfully complete the North Wales Police programme to become a trainer for Mental Health First Aid training;
• Good IT skills, including evidence of use of Microsoft Office programs
• Full driving licence and ability to travel within the Force area
• You must have lived in the UK for at least the last 5 years due to Police Criteria in order to apply for this role.

If you have the skills required, please apply. If your CV is shortlisted an Adecco Consultant will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.