Welcome & Service Assistant - Ilminster

National Trust; Ilminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent conservation organization in Ilminster is seeking a customer-focused individual to join the welcome team at Barrington Court. The ideal candidate will provide exceptional service, answer visitor queries, and support fundraising efforts. This role requires a flexible schedule and a positive attitude. Benefits include a substantial pension scheme, free entry to National Trust locations, and various perks. Pay is £12.75 per hour for a permanent contract.

Benefits

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you and a guest

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience in customer service and handling queries effectively.
• Ability to work both independently and as part of a team.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Deliver an excellent customer service experience.
• Provide information and answer visitor queries.
• Support fundraising efforts through merchandise sales.

Skills

Customer focused

Team player

Well organised

Adaptable

Positive attitude

Job description

Reporting to the Welcome Manager, you'll be part of a welcome team working at Barrington Court. You will be an excellent team player helping to create a great place for your colleagues (staff and volunteers) to work in. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You will highlight the benefits of membership and all that the local cluster of properties has to offer and contribute to fundraising through the sale of pin badges, books in our book barn and Gift Aid on entry tickets. You will be happy working alone and, in a team, and have a flexible attitude. You will identify tasks, prioritise your time and check in with other team members. You will be conscientious and take pride in looking after the daily operation and presentation of the place you work each day. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland.

There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. As the public face of our property at Barrington Court, you'll provide a warm, friendly welcome, give information, answer questions and make sure everyone has an enjoyable and memorable visit. We welcome enthusiastic flexible people who are willing to support one another across the property. Salary: 12.75 per hour. Contract: Permanent. Hours/working pattern: 585 hours per year. We anticipate 2 shifts of 7 hours per week from February to October, and 2 days a month from November to February. Weekend and bank holiday working will be a in this role. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Benefits and Perks

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places