Welcome Host

Portico; Birmingham; On-site; GBP 28,000; Full time

Job summary

A dynamic hospitality company in Birmingham is seeking a Corporate Welcome Host to oversee the Front of House area. Your role will focus on providing a warm and engaging experience for all guests, ensuring a best-in-class welcome. The ideal candidate will have strong attention to detail, multitasking abilities, and experience in customer service. This full-time role includes a competitive salary and various employee benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Strong attention to detail and initiative to take tasks on automatically.
• Excellent multitasking skills and ability to build strong relationships.
• Comfortable standing for long periods.

Responsibilities

• Take accountability of the Front of House area and provide an authentic customer experience.
• Ensure seamless service through proactive welcoming and personalized customer interactions.
• Occasionally cover the Lobby Host role by attending to guests in the lobby area.

Skills

Attention to detail

Multitasking

Flexibility

People skills

Adaptability

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Corporate Welcome Host, for a brand new multi-occupied building in Birmingham.

The role of the Welcome Host is to take full accountability of the Front of House area and provide a seamless, warm and authentic customer experience for all visitors, guests, tenants and clients.

Welcome Hosts are crucial to consistently creating compelling and emotionally engaging experiences for our communities, enhancing and elevating the customer journey from the moment guests enter the building.

Our Welcome Hosts perform a proactive welcome and personalised customer experience through a combination of desk working and lobby roaming to always ensure seamless service. Ultimately, their goal is to achieve a best-in-class welcome experience, greater occupier satisfaction and establish the building as Birmingham's premier innovative workplace destination.

Although the Welcome Host is predominantly a desk-based role, it will involve covering a Lobby Host from time to time, which is a role that requires proactive moving around the lobby space to provide a friendly and welcoming atmosphere for colleagues and visitors. Candidates should only apply if they are comfortable to stand for long periods.

Shift pattern: 40 hours per week, shifts from 8am-5pm from Monday-Friday

Salary: £28,000

Qualifications

The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. An excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.

Customer Service Experience Is Required For The Role.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.