Welcome Car Host

Europcar; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Europcar is looking for Welcome Hosts at their Edinburgh Airport location. The main focus is to provide exceptional customer service, assist customers with vehicle conditions and luggage, and ensure a positive experience at the car park. This role offers competitive pay and career development opportunities.

Benefits

Competitive Basic Salary

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% discount on EE mobile phone contracts

Confidential legal and support service

Career progression and development

Qualifications

• Ability to assist customers with vehicle and luggage.
• Skills in managing customer dissatisfaction effectively.
• Maintaining high-quality customer service standards.

Responsibilities

• Greet and support customers in the car park.
• Assist with luggage and vehicle conditions.
• Report service level inconsistencies.

Skills

Customer Service

Communication

Problem-Solving

Job description

You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!

Job alert service

Would you like to be part of the Europcar team? We are looking for Welcome Hosts at our Edinburgh Airport location.

What we can offer you:

• Competitive Basic Salary
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development
• Forms part of current non-contractual benefit offering

Main purpose of the role:

To ensure our customers are greeted and supported in the car park by showing controls, vehicle condition, and assisting with luggage. Provide excellent customer service at all times.

Main duties of the role:

• Be ready and available for customers in the reception area. Approach all customers to assist with luggage, controls, and vehicle condition in an assumptive way, including bringing the car to the door.
• Process customers through the Queue management system when required or direct customers to any vacant station.
• Observe and take action when service levels could be improved.
• Report any inconsistencies or opportunities to improve service to our customers.
• Perform regular cosmetic checks on vehicles within the car park to meet customer expectations.
• Maintain high-quality customer service standards, observing the company's Quality Policy.
• In case of customer dissatisfaction, take ownership of the issue and report to your Manager.
• Ensure the safety and security of customers, staff, equipment, and premises at all times. Log any lost property immediately when found.
• Identify and communicate to the Station Manager any new or additional workplace aspects that could significantly impact the environment.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 16/07/2025 by TN United Kingdom