Warehouse Operative - on Call Eves 22.5 Hours + 15 Mon-Fri 15 : 00-23 : 00

QVC; Knowsley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company in England is looking for a Warehouse Team Member to join their Returns team. The role involves processing customer returns and requires basic PC skills. No previous experience is necessary as training will be provided. Working hours are flexible, generally during evenings, and the position offers competitive hourly pay along with various employee benefits including holiday entitlement and medical insurance.

Benefits

23 days holiday plus bank holidays

Participation in bonus scheme

Pension plan with contributions

Medical insurance

Employee discount on products

Wellbeing support hub

Free on-site parking

Qualifications

• Basic PC navigation required for data entry.
• No prior warehouse experience needed as full training will be provided.
• Ability to lift and load items up to 25KG.

Responsibilities

• Refunding customer returns and consolidating products within 48 hours.
• Assisting in the handling of products as needed.
• Meeting deadlines and ensuring customer service quality.

Skills

Basic PC skills

Attention to detail

Deadline driven

Ability to handle goods efficiently

Commitment and punctuality

Job description

Distribution is about getting the right stock, to the right place, at the right time.

Here at our QVC Customer Operations Centre in Knowsley, our warehouse team members get this right, meaning we make a great experience for our customers all over the country!

Please view our video to find out more about what it's like to work in the Returns team at QVC!

Hourly Pay

• £12.23 per hour + shift premiums

Contract type

Temporary

Working hours – Evenings: On Call 22.5+15 Mon‑Fri 15:00‑23:00

• Guaranteed minimum of 22.5 hours per week which can be flexed up to a further 15 hours per week when required by the business.
• The hours we allocate to you each week will be within the availability of Monday-Friday between 15:00-23:00.
• You will be given 2 weeks' notice of your working hours each week.

What will I be doing as a Warehouse Team Member in the Returns team?

• The Returns team are responsible for refunding customer returns and consolidating all customer returned products, within a 48-hour timeline.
• It is not your typical Warehouse role, as it is PC-based however some returns roles include a requirement to lift and load heavy items of up to 25KG and the use of forklift trucks.

About You – What you will need to be effective in your role:

• Don't worry if you have not got any warehouse experience as you will receive full training and support.
• As this role is PC-based, basic PC skills are required (i.e. Data entry, basic PC navigation between different screens).
• Eye for details, as Quality Customer Service is our number one priority.
• You’ll be a great fit for us if you are deadline driven, can handle goods with efficiency and accuracy, can learn quickly and have the right mix of energy and motivation.
• As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and as part of a team, therefore commitment and punctuality are essential within this role.

As a certified Top Employer, we offer employee benefits such as:

• 23 days holiday plus bank holidays entitlement during the first full year of service, rising to up to 28 days holiday plus bank holidays depending on length of service.
• Participation in the 'Share Success' bonus scheme linked to business performance.
• Pension plan with Legal & General – employee contribution is 3% and QVC contribution is 5% of qualified earnings.
• Medical Insurance – Single cover with Aviva and discounted rates for partner and family cover, plus enhanced life insurance.
• Credit Union saving scheme.
• Employee discount of 20% on products sold at QVC and access to the onsite staff shop featuring further discounted goods.
• Access to an award winning wellbeing hub, related to physical, mental and financial support.
• Free, secure on‑site parking including electrical charging points.

Submit your application online today to become a warehouse team member within our Returns team at QVC.