Warehouse and Customer Service Assistant

KHR Recruitment Specialists; England; On-site; GBP 28,000; Full time

Job summary

A leading recruitment firm is seeking a Warehouse Administrator in Paddock Wood to join their dedicated team. This role involves being the first point of contact for customers, resolving enquiries, and supporting the company's commitment to excellent service. The ideal candidate will have a customer-first attitude, good IT skills, and attention to detail. Enjoy benefits such as a competitive salary of £28,000 and opportunities for training in a fast-paced work environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for training and professional development

Qualifications

• Proactive and positive attitude necessary.
• Warehouse experience preferred but not essential.

Responsibilities

• Act as the first point of contact for all customers.
• Resolve customer enquiries by email, phone, and chat.
• Provide accurate information on orders and shipping.
• Document all customer interactions and update records.

Skills

Customer-first approach

Attention to detail

Good IT skills (Word, Excel)

Strong communication skills

Job description

Warehouse Administrator

Location: Paddock Wood

Contract Type: Permanent

Salary: 28,000 + Bens

Hours: Monday to Friday 0800 to 1700

• Join a supportive team in a fast-paced environment.
• Receive training and professional development opportunities.
• Play a key role in delivering excellent customer service.

Our client is a leading company based in Kent, looking for a dedicated Warehouse Administrator & Customer Service Agent to join their team in Paddock Wood. This is a great opportunity to grow your skills in a supportive company that values high standards.

Position Overview

In this role, you will be based on the shop floor and will be the first point of contact for customers. You will ensure a smooth experience by handling enquiries and resolving issues efficiently. Your work directly supports the company's commitment to providing an excellent service for its clients.

Responsibilities

• Act as the first point of contact for all customers.
• Resolve customer enquiries by email, phone, and chat.
• Provide accurate information on orders and shipping.
• Collaborate with internal teams to solve customer concerns.
• Document all customer interactions and update records.
• Complete stock investigations to ensure accuracy.
• Investigate warehouse errors and suggest corrective actions.

Requirements

• A proactive and positive, can-do attitude.
• A strong customer-first approach to your work.
• Good IT skills, including Microsoft Word and Excel.
• Excellent attention to detail and a focus on accuracy.
• Strong communication skills, both written and verbal.
• A reliable and consistent work ethic.
• Warehouse experience is preferred but not essential.

Company Overview

Our client is a leader in its field, dedicated to improving the customer journey through excellent service and high operational standards. The organisation fosters a supportive team culture where individual contributions are recognised and valued, operating within a busy and fast-paced work environment.

Benefits

• A competitive salary of 28,000.
• A comprehensive benefits package.
• Opportunities for training and professional development.
• Alongside these benefits, you will join a supportive team that values your contribution. It's a fast-paced environment where you can develop your skills and build your career.