Warehouse Administrator & Customer Service Agent

ZendBox; Paddock Wood; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading eCommerce fulfilment company in Paddock Wood is seeking a Warehouse based Administrator and Customer Service Agent. The role involves acting as the first point of contact for customers, providing information on orders, and documenting interactions. Candidates should have a proactive attitude and strong communication skills. Previous warehouse experience is preferred but not essential. The company offers a dynamic work environment and a competitive salary.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Qualifications

• Proactive attitude towards customer service.
• Ability to use Microsoft Word and Excel.
• Previous warehouse experience is preferred.

Responsibilities

• Act as the first point of contact for customers.
• Provide timely information on orders and shipping.
• Document customer interactions and update records.

Skills

Customer-first mindset

Good IT skills

Attention to detail

Strong communication skills

Reliable work ethic

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Responsibilities

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and escalate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.

Requirements

What you’ll bring:

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy

Benefits

What We Offer:

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions