Warehouse Administrator & Customer Service Agent

Zendbox | eCommerce Fulfilment Specialist; Paddock Wood; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading eCommerce fulfilment company in Paddock Wood is looking for a Warehouse based Administrator and Customer Service Agent. You will be the first point of contact for customers, providing outstanding service and handling inquiries. The ideal candidate will have a proactive attitude, good IT skills, and strong communication abilities. Join a supportive team and enjoy opportunities for training and a competitive salary.

Benefits

Dynamic work environment

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Qualifications

• Proactive and can-do attitude with a strong customer-first mindset.
• Good IT skills, including Microsoft Word and Excel.
• Excellent attention to detail.
• Previous warehouse experience preferred but not essential.
• Experience with warehouse management systems preferred but not essential.
• Strong communication skills with the ability to respond promptly.
• Solid work ethic and reliability with focus on accuracy.

Responsibilities

• Act as the first point of contact for customers, resolving inquiries.
• Provide information regarding order processing and shipping.
• Collaborate with teams to address customer concerns.
• Document customer interactions and update records.
• Complete stock investigations and warehouse error resolutions.

Skills

Customer-first mindset

Good IT skills

Attention to detail

Strong communication skills

Work ethic

Tools

Microsoft Word

Microsoft Excel

Warehouse management systems

Job description

Overview

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Responsibilities

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat
• Provide timely and accurate information regarding order processing, shipping, and product availability
• Collaborate with internal teams to address customer concerns and escalate issues as necessary
• Document customer interactions and update records to ensure accurate tracking of inquiries
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate

Requirements

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy

Benefits

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions