Ward Clerk - Mental Health - Wrexham

NHS; Wrexham; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in North Wales is seeking a Ward Clerk to provide administrative support within inpatient wards. This role requires excellent communication skills, IT proficiency, and a minimum level 3 Welsh speaking ability. The successful candidate will be the first point of contact for patients, handling inquiries and providing clerical assistance to nursing staff. Previous hospital experience is desirable. This is a full-time, permanent position located at the Heddfan Unit, Wrexham Maelor Hospital, with a salary of £24,833 per annum.

Qualifications

• General secretarial / office experience.

Responsibilities

• First point of contact for patients and visitors.
• Provide efficient clerical support to nursing staff.
• Handle telephone enquiries with a professional manner.

Skills

Good communication skills

IT Skills

Welsh speaking – minimum level 3 required

Job description

Job Summary

An exciting opportunity has arisen for a Ward Clerk to join the Team at Heddfan Unit.

The job of the Ward Clerk is to support with the administrative duties within our inpatient wards and is an integral part of the Nursing and Medical team in supporting high‑quality patient care.

This is a great opportunity to work in and part of the NHS and support your communities with their Health Care.

Main Duties

• The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.
• Working as part of the Ward Team the post holder will be required to give efficient clerical support to the nursing staff on the Ward.
• Applicants must also have a good standard of education, be adaptable and have good organisational skills.
• A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.
• Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.
• The ability to speak Welsh is essential for this post.

About Us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Join our team and get the support you need, in line with our Organisational Values and "Proud to Lead" competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Details

• Reference number: 050-AC849-1225
• Date posted: 18 December 2025
• Pay scheme: Agenda for change
• Band: 2
• Salary: £24,833 per annum
• Contract: Permanent
• Working pattern: Full‑time

Job Locations

Heddfan Unit, Wrexham Maelor Hospital

Croesnewydd Road, Wrexham, LL13 7TD

Person Specification

Qualifications – Essential

• Meets all essential criteria

Qualifications – Desirable

• Meets all desirable criteria

Experience – Essential

• General secretarial / office experience

Experience – Desirable

• Previous experience in a hospital environment / dealing with people

Skills – Essential

• Good communication skills
• IT Skills
• Welsh speaking – minimum level 3 required

Knowledge – Essential

• Typing / word processing

Knowledge – Desirable

• Knowledge of hospital programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled‑worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit https://ukvisa.homeoffice.gov.uk.

From 6 April 2017, skilled‑worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer Details

Betsi Cadwaladr University Health Board

Heddfan Unit, Wrexham Maelor Hospital

Croesnewydd Road, Wrexham, LL13 7TD

Website: https://bcuhb.nhs.wales/train-work-live/