Ward Clerk - Acute Medical Unit | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Manchester seeks an Administrative Support Officer for the Acute Medical Unit. This role involves providing comprehensive administrative services, acting as a first point of contact, and ensuring smooth unit operations. The ideal candidate will possess excellent interpersonal and communication skills. They must be flexible to work 7-day rotational shifts, including nights and holidays. The position emphasizes confidentiality and teamwork, with opportunities for personal growth in a supportive environment.

Benefits

Training and development opportunities

Supportive working environment

Qualifications

• Ability to manage multiple tasks within tight deadlines.
• Experience in a clerical or administrative role preferred.
• Ability to deal effectively with patients and visitors.

Responsibilities

• Act as the first point of contact for the unit.
• Ensure patient records are accurately recorded.
• Maintain the reception area and assist in administrative tasks.

Skills

Interpersonal skills

Communication skills

Confidentiality

Initiative

Teamwork

Tools

Patient information system

Microsoft Office

Job description

To ensure the provision of a full range of administrative, clerical and reception support service for the Acute Medical Unit, Ward Manager and Clinical teams.

The post holder will be responsible for providing administrative support to the unit to ensure its smooth operation and running. The post holder’s primary role will be to assist in providing a comprehensive efficient administrative system to the unit’s multidisciplinary staff that ensures they are supported in their roles. Working as a member of the team they will act as the main focal and central access point for communication within the unit and be responsible for collating and disseminating information and data that facilitates the day‑to‑day unit operation. They will help all levels of staff, patients, relatives, and members of the public as well as outside organisations and agencies. Using their communication skills, the post holder will have the ability to use their initiative, working with minimal supervision to tight deadlines and maintain a flexible approach whilst respecting confidentiality for work undertaken.

This role is a 7 day rotational shifts working days and nights and all bank holidays included.

Key Responsibilities

• Be the first point of contact for the unit, dealing with visitors and directing all enquiries and day‑to‑day problems to the appropriate person or department.
• Demonstrate good interpersonal skills and communication skills, working effectively as part of a team within a hospital environment with patients, visitors, relatives, as well as medical, nursing and therapies staff.
• Ensure patient records/information is accurately recorded on the patient’s information system.
• Effectively deal with all enquiries via telephone and face‑to‑face with regard to patients, staff, internal and external agencies, or to escalate to the appropriate member of the medical team.
• Assist in maintaining the reception area at all times in an orderly state.
• Maintain the confidentiality, safety and security of the reception area, reporting any adverse matter to senior staff and the security office.
• Assist in providing a clerical/administrative service, supporting the use of clinical and corporate systems as appropriate (e.g., data input, word processing, spreadsheets, etc.).
• Admit, discharge and transfer patients in a timely manner, ensuring real‑time activity is always maintained.

About Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

We’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. You’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

We are All Here For You – every step of the way. Join us today.

Application Process

Use of Artificial Intelligence (AI) in your application: We ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role‑specific questions—is written by you.

Our Commitment to Equality and Diversity

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Tuesday 16 Dec 2025