Ward Clerk

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the UK seeks a motivated Ward Clerk to support Ward 15. Responsibilities include maintaining patient records, handling calls, and providing clerical support. Ideal candidates will have strong general clerical skills, good communication abilities, and experience in the NHS. While Welsh language skills are advantageous, full training is provided. This is an opportunity to join a friendly, hardworking team dedicated to patient care.

Qualifications

• Must have previous clerical or administrative experience.
• Experience within the NHS is preferred.
• Must possess time management skills.

Responsibilities

• Maintain patient notes and computer systems.
• Answer phone calls and scan documents.
• Organize your own workload for efficient service.

Skills

General clerical skills

Good communication skills

Organisational skills

Welsh language skills (Level 3 or above)

Ability to work under pressure

Education

Good standard of education

Tools

Health IT systems

Job description

Cwm Taf Morgannwg University Health Board

Ward Clerk

The closing date is 23 December 2025

An exciting opportunity has arisen for a highly motivated individual to work on Ward 15, which is a 28 bedded ward.

We are looking to appoint a flexible person with general clerical skills, who can cope well under pressure. Someone who enjoys working with members of the public and being a vital member of our friendly, hardworking team.

The successful candidate will need to be forward thinking and be able to provide a full range of clerical duties to support the smooth running of the ward.

The role is varied and includes assisting with general ward tidiness, filling, scanning, photocopying, medical data inputting, booking out patient appointments and a pleasant telephone manner.

Good communication and organisational skills are essential as well as a flexible approach to work. Knowledge of health IT systems is desirable though full training will be given.

Main duties of the job

You will be responsible for the maintenance of patient notes, computer systems, answering phone calls, scanning documents.

You will be expected to communicate with a wide range of professionals, Consultants, doctors, nursing staff, patients and relatives.

You will be expected to organise your own workload in order to maintain and efficient and professional service.

Photocopying documents/notes as required. Locate, collate, file and store patients notes as appropriate.

Contribute to a welcoming atmosphere within the ward making users feel comfortable and at ease.

Report any problems relevant to the ward to the senior nurse in charge.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Person Specification

Knowledge

• Good standard of education
• Knowledge of patient administrative system

Experience

• Previous clerical/administrative experience
• Previous experience within NHS

Aptitude and Abilities

• Time management
• Welsh language speaking/listening skills at a level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board