Waiting List Clerk

Somerset NHS Foundation Trust; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A UK healthcare organization is looking for a enthusiastic team member to manage surgical waiting lists and respond to inbound calls. The ideal candidate will have excellent communication skills and a flexible working approach. This role offers opportunities for career development, flexible working options, and a strong focus on employee support including NHS pension and generous leave.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development focus

Blue Light Card discounts

Qualifications

• Experience in customer service or administrative roles in healthcare settings.
• Ability to manage and respond to inbound phone calls effectively.
• Strong communication skills for exchanging information with patients and staff.

Responsibilities

• Manage and respond to inbound calls regarding scheduling and admission.
• Compile Harm Safety Netting Letters and clinical reviews.
• Handle queries from consultants and other Trust staff.
• Perform general office duties, such as photocopying and managing post.

Skills

Excellent telephone manner

Flexible approach to working

Job description

An opportunity has arisen to work within a friendly team responsible for the organisation and management of the surgical waiting lists. You will be part of a front office call handling team to manage and respond to inbound calls relating to the scheduling/rescheduling of admission dates where required to support theatre utilisation. You will support with making Ophthalmic pre-operative assessment appointments when required, along with any other office tasks such as collecting and delivery post, managing stationery and general day to day support. You will be required to work with the Waiting List Co‑ordinators to compile the Harm Safety Netting Letters and clinical reviews for patient communication, deal with queries from consultants and other Trust staff. Have an excellent telephone manner, this is imperative to ensure that clear and concise information is exchanged between patients and staff. Following guidance schedule patients into theatre sessions and when necessary, rearrange theatre lists when having to rebook cancelled patients. Send out correspondence with information to patients. Telephone patients to cancel their admission date for numerous reasons, cancer case took priority, no ITU/HDU beds, no beds, clinicians sick. Take incoming telephone calls from other departments/patients, relating to specific duties. Responsible for taking the daily post to the Post Department and general office duties, such as photocopying. To cover other clerical staff in department during periods of annual leave/sickness. Flexible approach to working required.

At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer a variety of benefits, including:

• Flexible working options to help you balance work and life
• NHS pension scheme for long‑term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Blue Light Card, unlocking exclusive discounts on shopping, dining and leisure activities, and NHS‑specific perks to support you both inside and outside of work

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away – and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future. Somerset truly has it all – the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.