Waiting Apprenticeship

Lifetime Training; Bristol; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-known training provider in Bristol is hiring a Food and Beverage Team Member Apprentice. The role requires greeting and serving customers, recommending menu items, and maintaining cleanliness at tables and in the bar area. While previous experience is preferred, it's not mandatory. The successful candidate will be enthusiastic, able to work weekends and evenings, and dedicated to learning throughout the apprenticeship over 15 months.

Qualifications

• Enthusiasm and willingness to learn.
• Ability to work during weekends and evenings.

Responsibilities

• Greet and seat customers promptly, adhering to the 3-second rule.
• Take orders and manage tables using a system.
• Serve food and drinks while maintaining cleanliness.

Skills

Customer service

Communication

Time management

Attention to detail

Job description

Responsible for greeting and serving guests promptly, recommending menu items, taking orders, and handling payments while maintaining high service standards. Ensures tables and bar areas are clean, monitors stock levels and expiry dates, and prepares drinks efficiently. Handles customer queries and complaints professionally, follows health and safety procedures, attends required training, and complies with all company policies and handbook guidelines.

Responsibilities

• Greet and seat customers promptly (3-second rule). Present the cocktail menu followed by the food menu and follow Standard Table Service (STS) provided by management.
• Recommend food and drink choices, take orders, upsell dishes, and manage tables using a table management system.
• Serve and explain quality food and drinks. Address customer queries and handle complaints professionally.
• Deliver the bill and process payments. Clear and re-lay tables as needed.
• Maintain cleanliness and compliance with standards at tables and in the bar area. Ensure the bar area is kept clean at all times.
• Maintain and update the Trail, monitor and record temperatures of refrigerators, freezers, and stocked items.
• Sort and store stocked items properly and monitor expiration dates to prevent wastage.
• Dispense and service drinks efficiently, communicate services and facilities to customers, and handle customer complaints in a professional manner.
• Ensure safety by following health and safety guidelines, reporting incidents, and keeping fire routes clear. Ensure fire doors are closed.
• Attend all required training and fire drills as notified by management.
• Comply with company policies regarding fire, health & safety, hygiene, food hygiene, customer care, and security.
• Read, understand, and comply with responsibilities in the Staff Handbook.

At Coconut Tree, you will be working towards Food and Beverage Team Member Apprenticeship Level 2 over the duration of 15 months alongside your daily roles and responsibilities.

Considerations / Qualifications

• Prefer candidates based in the same city or able to travel reliably to and from the restaurant.
• Previous experience in a similar role is preferred but not mandatory; we value potential, enthusiasm, and a willingness to learn with the right attitude.
• Will be required to work during weekends and evenings.