Waiter / Waitress

BaxterStorey; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned hospitality company in London is seeking a full-time Waiter / Waitress to deliver exceptional service during events and restaurant operations. Applicants must possess excellent communication skills and a passion for food and beverage. Role includes customer service, managing orders, and setting up dining settings. Industry-leading benefits include a generous discount, and a dynamic working environment is offered at iconic venues like The Gherkin.

Benefits

50% discount across Searcys venues

Enrolment into the pension scheme

Up to 30 days annual leave

Meals provided on shift

Birthday off

Volunteering day off

Responsibilities

• Provide exceptional customer service during events and restaurant service.
• Participate in the delivery of food and beverage services.
• Take orders, process payments, and set up tables.

Skills

Excellent communication skills

Hands on and proactive approach

Able to work autonomously and as part of a team

Passion for food and beverage

Excellent time management

Strong organisational skills

Job description

Company Description

The Gherkin is an iconic London landmark in the heart of The City of London. Our venue is located at the top of this iconic building, on levels 37, 38, 39 and 40. We are famous for our corporate events, beautiful weddings, private dining events with a spectacular view as well as delicious food, famous Champagne and cocktails served in our Helix Restaurant and Iris Bar on top of the building over the weekends.

As a Waiter / Waitress you will receive the following industry leading benefits :

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 30 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venue.
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice
• Tronc and overtime paid

Job Description

APPLLICANTS MUST HAVE VALID RIGHT TO WORK IN THE UK!

We are looking for personable individuals to join our Waiting Team to assist with service during events, private dining room dinners, restaurant service as well as bar / lounge service. You will be required run sections during restaurant services as well as assist events in various roles depending on the type of the event.

Job Type : Full Time

Hourly Rate : up to £ per hour

Key Responsibilities

• Provide exceptional customer service, whilst carrying out all duties related to the job
• To successfully participate in the delivery of all food and beverage services
• Take part in the setup of all tables and required equipment
• Take orders and process payment
• Abide by company policies and departmental procedures / trainings
• To be able to solve any customer service related problem
• Liaise with key people in all necessary areas (kitchen, floor, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu / standards set by the managers
• Deal effectively and courteously with customer requests, and to refer them to the line manager, if necessary
• To ensure that all legislative and Government guidelines are adhered to, including The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility including all other requirements as described in the Searcys Health & Safety Policy
• To comply with all legal requirements with particular reference to (but not exclusively) fire regulations, security, licence requirements and any Local Authority or Client stipulations and any other reasonable request of Senior Management

APPLLICANTS MUST HAVE VALID RIGHT TO WORK IN THE UK!

Qualifications

• Excellent communication skills
• Hands on and proactive approach
• Able to work autonomously and as part of ateam
• Passion for food and beverage
• Excellent time management
• Strong organisational skills

Additional Information

Searcys , Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.

If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!