Waiter / Waitress

Splendid Hospitality Group; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality group in the UK is seeking to enhance their customer service team by providing excellent service to guests. You will greet and seat guests, take accurate orders, and ensure satisfaction throughout their visit. The ideal candidate will be detail-oriented and possess excellent customer service skills. The role offers a variety of benefits, including apprenticeship programs, training opportunities, and various recognitions and discounts, supporting a fulfilling career journey.

Benefits

Fully funded Apprenticeship programmes

Employee referral scheme

Complimentary meals on shift

Monthly pay day treats

Discounted local parking

Qualifications

• Provide excellent customer service by greeting and seating guests.
• Take accurate food and drink orders, serve dishes and beverages promptly.
• Maintain clean tables and assist with payment handling.

Responsibilities

• Ensure guest satisfaction throughout their visit.
• Work closely with the team to deliver smooth service.
• Follow food safety and hygiene standards.

Skills

Excellent customer service skills

Ability to handle food and drink orders

Knowledge of food safety and hygiene standards

Job description

Provide excellent customer service by greeting and seating guests, taking accurate food and drink orders, serving dishes and beverages promptly, and ensuring guest satisfaction throughout their visit. Maintain clean and well-prepared tables, handle payments, and follow food safety and hygiene standards. Work closely with the team to deliver smooth, friendly, and professional service.

Benefits

The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

• Fully funded and supported Apprenticeship programmes up to level 7
• Supervisory and Management development training programmes, Ignite and Inspire.
• Splendid Family discounts across our group - on accommodation, food and drink.
• Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
• We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
• Discounted local NCP car parking and discount off local First bus travel.
• Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
• Monthly pay day treats and an annual ‘Thank You’ week – full of treats and activities.
• We celebrate our diverse workforce with awareness days and diversity lunches.
• Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
• We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
• Company Pension salary sacrifice scheme.
• Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
• Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
• Fully funded and supported ESOL classes (English for Speakers of Other Languages)
• 12 Mental Health First Aiders onsite to provide signposting and initial support.
• Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
• No split shifts, 2 days off together.
• Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.