Waiter/Waitress

PIXIEWAY LTD; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned Lebanese restaurant in Westminster is seeking an experienced waiter to provide exceptional service. Responsibilities include guest engagement, order management, and maintaining high dining standards. The ideal candidate has a background in fine dining, strong knowledge of Lebanese cuisine, and excellent interpersonal skills. This role offers a chance to work in a prestigious environment that emphasizes high-quality dining experiences.

Qualifications

• Proven experience as a waiter in fine dining or premium restaurants.
• Strong knowledge of Lebanese cuisine and Mediterranean dining culture.
• Fluent in English and Arabic is highly desirable.

Responsibilities

• Welcome and engage guests with professionalism and warmth.
• Coordinate with kitchen and bar teams for smooth service.
• Maintain immaculate presentation of dining areas.

Skills

Guest service excellence

Knowledge of Lebanese cuisine

Interpersonal and communication skills

Multitasking under pressure

Professional appearance

Job description

Overview

At Ishbilia Restaurant, one of London’s most renowned Lebanese restaurants, we pride ourselves on providing a world-class dining experience for our distinguished clientele. As an experienced waiter, you will be entrusted with ensuring every guest enjoys exceptional service that reflects the elegance, warmth, and hospitality of authentic Lebanese dining.

Key Responsibilities

1. Guest Service Excellence
   • Welcome and engage guests with professionalism, warmth, and discretion.
   • Provide expert knowledge of the menu, wine list, and Lebanese dining traditions, offering tailored recommendations.
   • Manage food and beverage service with precision, ensuring seamless dining experiences.
   • Anticipate guest needs, resolve concerns swiftly, and maintain high guest satisfaction.
2. Team Leadership & Collaboration
   • Act as a role model for junior waitstaff, supporting training and mentoring.
   • Coordinate with kitchen and bar teams to guarantee smooth, timely service.
   • Assist in supervising sections of the floor when required.
3. Order & Service Management
   • Accurately manage orders through the POS system and ensure efficient delivery.
   • Oversee table setups, cleanliness, and service flow in line with fine dining standards.
   • Proactively monitor guest tables, ensuring accuracy, cleanliness, and attention to detail.
4. Upselling & Guest Engagement
   • Confidently promote daily specials, premium wines, private dining, and catering services.
   • Develop rapport with regular guests, remembering preferences and enhancing loyalty.
   • Contribute to achieving sales targets through professional upselling techniques.
5. Standards & Compliance
   • Maintain immaculate presentation of dining areas at all times.
   • Ensure compliance with food safety, hygiene, and health & safety regulations.
   • Support management in upholding Ishbilia’s service standards and reputation.

Qualifications & Requirements

• Proven experience as a waiter in fine dining, luxury, or high-volume premium restaurants.
• Strong knowledge of Lebanese cuisine and Mediterranean dining culture.
• Excellent interpersonal and communication skills with a natural ability to connect with guests.
• Highly organised, detail-oriented, and able to multitask under pressure.
• Professional appearance, confident demeanour, and impeccable table service etiquette.
• Fluent in English and Arabic is highly desirable.