VP, Frontline Performance & Delivery (Hybrid)

HSBC; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading financial services provider is looking for a Frontline Business Performance Manager in Greater London who will oversee key processes to support Frontline Teams. The ideal candidate will drive productivity initiatives and manage budget processes while demonstrating resilience and strong communication skills. Knowledge of the innovation economy and proven stakeholder management are essential. This role offers a hybrid working model, requiring in-office presence 2 days a week.

Qualifications

• Ability to manage multiple priorities and ambiguity.
• Experience in sales/Frontline environment preferred.
• Track record of managing business risk and governance activity.

Responsibilities

• Establish and enhance processes supporting Frontline Teams.
• Drive strategic initiatives to enhance productivity.
• Manage FTE and budget processes.
• Resolve issues on behalf of the business.
• Support delivery of Frontline reports.

Skills

Proven Resilience

Change Management & Optimisation

Strong written and verbal communication skills

Stakeholder management

Advanced Powerpoint skills

Advanced Excel skills

Job description

A leading financial services provider is looking for a Frontline Business Performance Manager in Greater London who will oversee key processes to support Frontline Teams. The ideal candidate will drive productivity initiatives and manage budget processes while demonstrating resilience and strong communication skills. Knowledge of the innovation economy and proven stakeholder management are essential. This role offers a hybrid working model, requiring in-office presence 2 days a week.