Volunteering Community & Outreach Coordinator

NHS; Kingston upon Thames; On-site; GBP 32,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Volunteering Community & Outreach Coordinator in Kingston upon Thames. The role involves providing administrative support to volunteer-led services that assist discharged patients. Ideal candidates will have strong project management experience, excellent customer service skills, and knowledge of IT systems. This is an exciting opportunity to join a dynamic team impacting community health.

Qualifications

• Educated to degree level or acquired equivalent experience.
• Sound experience of managing projects from start to finish.
• Intermediate knowledge of IT systems and software programmes.

Responsibilities

• Provide administrative support to volunteer led-services.
• Manage and supervise volunteers effectively.
• Ensure excellent customer service both internally and externally.

Skills

Project management

IT systems knowledge

Customer service

Volunteer management

Education

Degree or equivalent experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

Go back Kingston and Richmond NHS Foundation Trust

Volunteering Community & Outreach Coordinator

The closing date is 12 October 2025

We are recruiting for a Volunteering Community & Outreach Coordinator to provide administration support to a range of volunteer led-services. These services offer essential support to people who are discharged home from hospital, and frail elderly people at risk of deconditioning and social isolation. You will provide detailed support to a group of highly engaged and skilled volunteers. We are looking for a confident administrator who is not afraid to take on new challenges. You will be joining a dynamic team who work with over 300 volunteers making a difference to patients, staff and the way our hospital is run.

Main duties of the job

The Community & Outreach Volunteering Coordinator will provide the administration support to underpin the suite of Volunteering Community & Outreach Volunteering Services: Volunteer Discharge Support Service, Gentle Movement Volunteering, EDDM Volunteering, Community Exercise Volunteering Service.

About us

Kingston Hospital NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Job responsibilities

Please refer to the supporting document attached, ensuring that your application refers specifically to the person specifications

Person Specification

Qualifications

• Educated to degree level or acquired equivalent experience

Experience

• Sound experience of managing projects from start to finish
• Supervising people including staff and volunteers.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, FaceTime, Whats and PowerPoint.
• Sound experience of undertaking evaluation and monitoring KPIs within a project
• Full understanding of requirement for excellent customer service - both internally and externally.
• Experience of working with volunteers in an NHS or Health Field
• Managing services delivered by volunteers
• Setting up and managing a standalone volunteering project
• Demonstrating impact of a project or programme for people and communities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£32,199 to £34,876 a year p.a. pro rata inclusive of HCAS (Outer)