Volunteer Duty Support

Change Grow Live; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community support organization in Edinburgh seeks volunteers to assist individuals recovering from substance use. In this role, you will greet clients, support staff, and maintain communication within the service. Ideal for someone with a friendly demeanor available for one or two afternoons a week. Training is provided, and volunteers will play a critical role in creating a welcoming environment for clients.

Qualifications

• Willingness to learn and develop skills.
• Friendly and welcoming personality.
• Ability to listen and provide emotional support.

Responsibilities

• Greet visitors in a friendly and courteous manner.
• Support staff and clients with various duties.
• Access and update records on IT systems.

Skills

IT literate

Friendly and helpful demeanor

Ability to support and motivate others

Job description

Overview

At Change Grow Live you will be supporting people in recovery from alcohol and/or substance use to help them change the direction of their life, grow as an individual and live life to its full potential. The West Lothian Recovery Service are looking for volunteers who will play a key role in supporting the service and the staff team.

As a duty volunteer you will be volunteering in the office, with staff and supporting clients. This is a great opportunity for someone who has approximately one or two afternoons a week to offer their time to volunteer to support the West Lothian Recovery Services and the Recovery Community.

If this sounds like something you are interested in then please continue reading and click the link to view the full volunteer role description and key activities before applying to volunteer.

Responsibilities

At Change Grow Live you will be supporting people in recovery from alcohol/substance use to help them change the direction of their life, grow as an individual and live life to its full potential.

As a duty volunteer you will play a key role in supporting the service and the staff team, ensuring communicationbetween staff, service users and partner agencies runs smoothly.

It can be extremely difficult to take that first step, calling for support or walking through the door to get help. This first point of contact can make all the difference, so it is crucial that we strive to ensure our services offer a warm and welcoming environment, not only at the start of a person’s journey but throughout it.

Your role, as first point of contact within the service is to greet all visitors promptly in a friendly, welcoming and courteous manner. To book them in/out and to let the staff member know they have arrived. It can be quite an intimidating experience so you will help to put them at ease, taking them to the waiting area, offering a tea/coffee and sitting with them for a chat. During this time, you will listen, support and act as a positive role model, encouraging and motivating them prior to their scheduled appointment. It is also an opportunity to promote the service and talk about what we do as well as signposting within the recovery community.

As a valued member of the team, you will work both alone and with the staff team supporting them with various duties as outlined in the key activities. There is an element of IT so you would need to be IT literate. You would be accessing, entering and updating records on our IT systems as well as using emails.

You will receive training both prior to and consistently throughout the role to support any competencies and development. You should have a willingness to learn, be friendly and helpful.

This is a great opportunity for someone who has approximately one or two afternoons a week to offer their time to volunteer to support the West Lothian Recovery Services and the Recovery Community.

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Ann Holloway | [e-mail] note that we require you to be 18 years of age or older to be considered for this volunteering role.Hidden (25856)