VodafoneThree - Security Engineer

Vodafone; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications company is seeking a Security Engineer to take technical ownership of customer services and provide expert leadership to a skilled engineering team. You will support account management, communicate with stakeholders at all levels, and ensure a 'best in class' level of service. Ideal candidates will have CCNA certifications, strong technical knowledge especially in networking protocols, and the ability to coach fellow engineers. This role requires adaptability and a valid UK driving license.

Benefits

Excellent basic salary

Bonus potential

Vodafone benefits

Qualifications

• Ability to interface with all levels of management and customer representatives.
• Technical insight for fault scenarios impacting service.
• Coach and mentor engineers to meet technical standards.

Responsibilities

• Take technical ownership of the Vodafone service to the customer account.
• Support account management with technical skills.
• Communicate with internal and external stakeholders to provide support.

Skills

Adaptability and quick learning

Industry-leading technical knowledge

Modern Networking and Protocols

VPN Technologies

F5 Skills

Education

CCNA Network and/or Security

CCNP (highly desirable)

Tools

Checkpoint CCSA/CCSE

Linux/Windows server management

F5 LTM, GTM and Proxy

Job description

Overview

Location: Homebased

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time hours per week – Monday to Friday

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

As a Security Engineer you will take technical ownership of the Vodafone service to the customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically critical to both Vodafone and UK PLC.

It is essential that the candidate will be able to interface with all levels of management and account teams both internally and with customer representatives, providing a ‘best in class’ level of support in and where required out of hours.

• Support account management with technical skills and coaching of team members.
• Communicate with internal and external stakeholders, to a high level of technical detail, whilst ensuring simplicity of resolution communications.
• Support colleagues with fault finding and troubleshooting on customer critical systems.
• Provide technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages.
• Perform RCA and provide solutions based on output to mitigate any future instances or provide visibility of impact should analysis not be implemented.
• Coach and mentor Engineers to ensure technical standards are met and maintained.
• Provide a key point of escalation for technical issues between the customer and Vodafone.

Who you are

• Adaptability and the ability to learn new skills quickly
• Industry-leading technical knowledge gained in a telecoms or service provider
• In depth understanding of modern Networking and Protocols (OSI Layers 1-7)
• VPN Technologies (ipsec, SSL VPN, DMVPN and FlexVPN)
• Valid / full UK driving license
• Eligibility for BPSS / SC clearance

Essential

• Minimum of CCNA Network and / or CCNA Security (CCNP Highly desirable).
• F5 Skills

Desirable

• Checkpoint CCSA / CCSE
• Linux / Windows server build, maintenance and management.
• F5 LTM, GTM and Proxy Configuration / Management
• Authentication Management (RSA SecurID, Cisco ACS / ISE, TACACS+ and RADIUS)