Visitor Operations Manager

Anglian Water Group Ltd.; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organisation in the water sector is seeking a Visitor Operations Manager for Rutland Water. This pivotal role involves managing park operations, enhancing visitor satisfaction, and maintaining high service standards. The successful candidate will have a background in leisure management, experience in team leadership, and a commitment to operational excellence.

Benefits

Competitive pension scheme

Personal private health care

Annual bonus scheme

Flexible benefits

Free parking

23 days leave + Bank Holidays

Qualifications

• Ideally educated to diploma or higher in leisure, countryside, or business management.
• Experience working in Parks or Leisure management or similar related area.
• Proven management of large, multifaceted teams.

Responsibilities

• Manage day-to-day operations, ensuring team collaboration and enhancing visitor experience.
• Implement efficiency processes and develop opportunities for income generation.
• Conduct training, recruitment, and performance management for all team members.

Skills

Team management

Customer service

Budget management

Education

Diploma or higher in Leisure/Countryside/Management

Job description

Visitor Operations Manager page is loaded

Visitor Operations Manager

Apply locations Rutland time type Full time posted on Posted 30+ Days Ago job requisition id R24195

Competitive per annum

1 Year FTC

Location: Rutland Water

Visitor Operations Manager

For a great career, just add water!

Do you have experience of working in Country Parks or Leisure management? Are you commercially focused with experience of managing budgets, safety and delivering high standards of customer service? Can you lead and motivate large, multidisciplinary teams? We are looking for a Visitor Operations Manager to lead the team here at Rutland Water.

In this key role you’ll manage all day-to-day aspects of park operations ensuring all teams within the park work to common objectives and maximise visitor enjoyment by maintaining excellent standards of service, facility, interpretation, site presentation and promotion. You’ll be commercially focused and implement and maintain processes to achieve operational efficiency and develop opportunity for increasing visitor numbers and income generation.

Rutland is Anglian Water’s largest reservoir and provides clean water to the surrounding area. Joining us initially on a 1 year fixed term basis you will manage all day-to-day aspects of the 7 day week operations at Rutland Water Park, located a few miles from Oakham in Rutland.

What you’ll be doing as our Visitor Operations Manager:

Within this operational role you’ll ensure your team, including; Retail, Catering, Activity and Ranger Services, and Volunteers within the Water Park work to common objectives.

Carry out training and development, recruitment and manage performance of teams on site

Maximise visitor enjoyment by maintaining excellent standards of service and site presentation and quality of offer

Using our Safe and Well Management system administer the land, water, facilities, and services to maintain full compliance to current health and safety standards.

Monitor the condition of park buildings and infrastructure and prepare and deliver an annual capital maintenance program to improve and maintain safety, security and condition.

Implement and maintain processes to achieve operational efficiency

Develop opportunities to increase visitor numbers and generate income.

Meet the needs of our visitors while maintaining the SSSI status of the site by working in partnership with The Wildlife Trust.

In partnership with our events manager develop and deliver our annual programme of events.

As a valued employee you’ll be entitled to:

-Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
-Personal private health care
-Annual bonus scheme
-Opportunity to volunteer do unpaid work in the community
-Life Cover at 8x your salary
-Personal Accident cover – up to 5x your salary
-Flexible benefits to support your wellbeing and lifestyle
-Lots of great benefits including 20% off new EE mobile contracts, discounted cinema tickets and a Cycle2Work scheme
-Free parking at all offices, site and leisure parks

-23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

What does it take to be successful?

• Educated to diploma or higher ideally in a leisure, countryside, or business management discipline
• Experience working in Parks or Leisure management or similar related area
• Experience of managing and motivating a large, multiskilled team
• Proven experience gained leading/managing successful commercially focused operations
• Experience of managing budgets and implementing and monitoring financial controls
• Experience in delivering high standards of customer service
• Ideally industry qualifications in customer service and visitor safety
• There will be some travel involved around the area we serve, you’ll have access to company vehicles whilst in the Park, therefore you’ll need a full driving licence. If successful in your application, the status of your driving licence will be checked.

Inclusion at Anglian Water:

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community’s Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer and we play a leading part in the Women’s Utility Network.

Closing date: 20/12/2023

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