Visitor Experience Lead — Heritage & Engagement

National Trust; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

An esteemed conservation organization in Sheffield is seeking a dedicated Operations Team member. This role involves managing daily operations, ensuring high service standards, and engaging visitors during various projects and events. Candidates should demonstrate leadership, effective communication skills, and a commitment to customer service within a diverse environment. This position offers substantial benefits, including a generous pension scheme and competitive holiday allowance.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Flexible working options

Qualifications

• Experience in devising and running activities to inspire and engage people.
• Able to respond flexibly to operational challenges while maintaining high standards.

Responsibilities

• Assist in achieving high standards during projects and events.
• Manage operations during busy periods and duty management responsibilities.

Skills

Knowledge of audience engagement

Strong leadership skills

Ability to monitor budgets

Effective communication

Organizational skills

Experience supervising volunteers

Job description

An esteemed conservation organization in Sheffield is seeking a dedicated Operations Team member. This role involves managing daily operations, ensuring high service standards, and engaging visitors during various projects and events. Candidates should demonstrate leadership, effective communication skills, and a commitment to customer service within a diverse environment. This position offers substantial benefits, including a generous pension scheme and competitive holiday allowance.