Visitor Experience Host - Friendly Welcome & Info

National Trust; Greater London; On-site; GBP 23,000; Part time

Job summary

A heritage organization is seeking a Visitor Services Assistant at Ham House in Greater London. The successful candidate will provide exceptional customer service, respond to visitor inquiries, and contribute to various visitor experiences. The role promotes a warm welcome to guests, working flexibly with a team. This position comes with benefits such as a substantial pension scheme, free entry to National Trust places, and additional perks that enhance employee well-being.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Understanding the importance of great service.
• Ability to work on own initiative and as part of a team.
• Willingness to learn new skills.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer queries and share information with visitors.
• Involve in different aspects of the visitor experience.

Skills

Customer focused

Team player

Well organized

Adaptable

Positive attitude

Job description

A heritage organization is seeking a Visitor Services Assistant at Ham House in Greater London. The successful candidate will provide exceptional customer service, respond to visitor inquiries, and contribute to various visitor experiences. The role promotes a warm welcome to guests, working flexibly with a team. This position comes with benefits such as a substantial pension scheme, free entry to National Trust places, and additional perks that enhance employee well-being.