Visitor Experience and Retail Assistant - 5 posts

Gardens, Libraries and Museums (GLAM), University of Oxford; Oxford; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading educational institution in Oxford seeks a Visitor Experience Assistant to engage with museum visitors and enhance their experience. The ideal candidate will be passionate about customer service and comfortable working in a busy, varied setting. This variable hours, permanent position offers excellent benefits, including a contributory pension scheme and 38 days of annual leave.

Benefits

Excellent contributory pension scheme

38 days of annual leave

Comprehensive childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel

Qualifications

• Passionate about delivering great customer service.
• Confident team player who enjoys interacting with people.
• Mindful of the collection's value and safety.

Responsibilities

• Interact with visitors in the museum’s galleries.
• Inspire customers and maximize sale opportunities.
• Encourage visitor donations.

Skills

Customer service

Teamwork

Communication

Multilingual

Job description

About the role

You will be interacting with visitors within the museum’s galleries, with varied working patterns and positions across multiple locations. Some lone working and manual handling is also involved. A key aspect of this role is using product knowledge to inspire our customers and maximise sale opportunities and encouraging visitor giving (donations).

This is a variable hours, permanent post. Most GLAM sites are open 7 days a week, so availability at weekends and during busier periods is especially appreciated.

About You

Passionate about delivering great customer service, you will be a confident team player who enjoys helping and interacting with people and feels satisfied when a customer leaves happy. You will be alert and mindful of the irreplaceable value of our collection and you will work to ensure no items or people come to harm. Interest in working in a visitor-focused heritage environment, as well as working knowledge of another language, is desirable.

What We Offer

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

The Chair of this recruitment panel will be Sukie Trowles, Visitor Experience Supervisor, who can be contacted with enquiries relating to the role ([e-mail]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ([e-mail]).

Only applications received online before 12.00 midday (BST) on Monday 13th October can be considered. Interviews are expected to take place on Monday 27th October at an Assessment Day. Shortlisted candidates will have to be available on this day.

Recruitment drop-in event

Curious about joining our team as a Visitor Experience Assistant?

Come along to our Recruitment Drop-In Event!

Monday 6 October
1:00 – 3:00pm
Learning Studio, Ashmolean Museum

During the session you will:

• Get the chance to learn more about the Ashmolean
• Meet Ashmolean staff and ask us questions
• Receive advice on your job application and the supporting evidence form we use

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.