Vice President of Quality

DHL Supply Chain; England; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading logistics company is seeking a Quality & Customs Leader in England, focused on driving compliance and operational excellence. The ideal candidate has proven leadership in complex environments, expertise in Supply Chain operations, and is a certified quality auditor. This position offers a permanent full-time contract with benefits including a company car, private medical insurance, and a generous pension scheme.

Benefits

Company car or allowance

Private Medical Insurance

26 days annual leave (+ option to buy more)

Discretionary performance bonus

Flexible working options

Generous pension scheme (8% employer / 4% employee)

Free 24/7 GP consultations

Retail & lifestyle discounts

Financial wellbeing support

Qualifications

• Proven leadership experience in a complex, matrixed environment.
• An understanding of Supply Chain operations (warehousing, transport, value-added services).
• Expertise in Quality, Customs, and Trade Compliance within Pharma or Food logistics.
• Strong stakeholder engagement and communication skills, including senior-level influence.
• Experience in project/change management and strategic decision-making.
• Certified Quality Auditor (e.g. ISO 9001:2015 Lead Auditor) and demonstrable CPD.

Responsibilities

• Lead the UKI Quality & Customs Function.
• Define and deliver strategic focus areas across Quality & Customs.
• Support new business, renewals, and BAU governance.
• Drive a culture of quality responsibility.
• Ensure regulatory assurance across operations.
• Build strong relationships with internal teams and regulators.
• Simplify service delivery through holistic OE support.

Skills

Leadership experience in complex environments

Understanding of Supply Chain operations

Expertise in Quality, Customs, and Trade Compliance

Strong stakeholder engagement

Project/change management experience

Certified Quality Auditor

Job description

Contract Type: Permanent (Full-Time)

Location: England, with 50% national travel

WHO WE ARE

At DHL Supply Chain, we're the global leaders in logistics, with 188,000 people across 50+ countries. Our Quality Function plays a critical role in ensuring we deliver on our customer promise — driving compliance, continuous improvement, and operational excellence across every touchpoint.

WHAT YOU'LL DO

• Lead the UKI Quality & Customs Function, building expert, motivated teams that enable growth and differentiate DHL Supply Chain.
• Define and deliver strategic focus areas across Quality & Customs to support sustainable growth.
• Support new business, renewals, and BAU governance to ensure service excellence.
• Drive a culture where quality is everyone's responsibility — making us the Quality Provider of Choice.
• Ensure regulatory assurance across operations through robust systems and standardised processes.
• Build strong relationships with internal teams, customers, and regulators to maintain compliance and product integrity.
• Simplify service delivery through holistic OE support to operations and customers.

WHAT YOU'LL BRING

• Proven leadership experience in a complex, matrixed environment.
• An understanding of Supply Chain operations (warehousing, transport, value-added services).
• Expertise in Quality, Customs, and Trade Compliance within Pharma or Food logistics.
• Strong stakeholder engagement and communication skills, including senior-level influence.
• Experience in project/change management and strategic decision-making.
• Certified Quality Auditor (e.g. ISO 9001:2015 Lead Auditor) and demonstrable CPD.

WHY JOIN US?

• Company car or allowance (hybrid/electric options available)
• Private Medical Insurance
• 26 days annual leave (+ option to buy more)
• Discretionary performance bonus
• Flexible working options
• Generous pension scheme (8% employer / 4% employee)
• Free 24/7 GP consultations
• Retail & lifestyle discounts
• Financial wellbeing support (loans, savings, mortgage advice)
• Learn more about working at DHL Supply Chain

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 29/09/2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.