Vice President of Professional Services Delivery EMEA | ERP, SIS, & CRM Implementations | Remot[...]

Ellucian Company L.P.; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

A leading education technology firm is seeking a Vice President of Professional Services Delivery to lead delivery efforts across the EMEA region. This remote position requires strong leadership skills, project management experience, and a proven track record in ERP and CRM implementations. The ideal candidate will manage a team of professionals and ensure excellence in service delivery and customer satisfaction.

Benefits

25 days annual leave plus 8 public holidays

Private Medical and Dental cover

Competitive pension plan

Thrive Flex Lifestyle Account

5 charitable days

Headspace (mental health program)

Wellbeats (virtual fitness classes)

Diversity and inclusion programs

Parental leave for Maternity, Paternity, and Adoption

Employee referral bonuses

Educational Assistance Program

Professional development opportunities

Qualifications

• 10+ years of professional experience in software implementation or consulting roles.
• At least 5 years in leadership positions.
• Proven success in delivering ERP, CRM, or SIS implementations.

Responsibilities

• Lead the EMEA Professional Services delivery team.
• Ensure successful project execution and customer satisfaction.
• Collaborate with regional partners to scale delivery capabilities.

Skills

Leadership

Project management

Business acumen

Cross-functional communication

Consulting background

Job description

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Ellucian's platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

100% Remote Opportunity for candidates based in England, Scottland, Wales, and Ireland

Ellucian is seeking a strategic and experienced Vice President of Professional Services Delivery to lead our delivery efforts across the EMEA region. This individual will manage a team of consultants and project leaders responsible for implementing our ERP, SIS, & CRM solutions across higher education institutions. The ideal candidate brings deep professional services expertise, experience working with regional partners and consulting firms, and a strong track record of successful enterprise software delivery in complex environments. This role reports to the Vice President of Professional Service Delivery Excellence & PMO.

Where You Will Make an Impact

Regional Leadership & Execution

• Lead the EMEA Professional Services delivery team, managing performance, engagement, and development of up to 12 - 15 professionals.
• Drive delivery excellence and ensure customer satisfaction across a portfolio of SaaS and cloud-based projects.
• Champion a blended services model leveraging internal delivery teams, global Centers of Excellence (CoEs), and third-party partners.

Project & Program Delivery

• Ensure successful project execution, meeting or exceeding quality, schedule, and financial targets.
• Maintain visibility into all in-region projects and proactively manage risks, escalations, and customer expectations.
• Oversee revenue forecasting, resource planning, and consumption of booked services.

Strategic Partnerships & Growth

• Collaborate with regional partners and consulting firms to scale delivery capacity and capabilities.
• Support pre-sales efforts and solutioning in partnership with Customer Success and Sales teams.
• Identify opportunities to expand services footprint and support business growth across new and existing customers.

Operational & Process Excellence

• Standardize delivery processes and implement best practices to ensure consistency and scalability.
• Track key metrics (utilization, margin, customer satisfaction) and lead continuous improvement initiatives.
• Foster strong cross-functional collaboration with teams across Cloud Operations, Managed Services, Customer Success, and the COO’s office.

What You Will Bring

• 10+ years of professional experience in software implementation, professional services, or consulting roles—at least 5 years in leadership.
• Proven success in delivering ERP, CRM, or SIS cloud implementations across higher education or related industries.
• Strong business acumen with a focus on profitability, resource optimization, and customer success.
• Experience engaging with global delivery teams and external partners such as Deloitte, KPMG, or regional firms.
• Ability to lead cross-functional teams and communicate effectively with both technical and executive audiences.
• Consulting background in a SaaS or enterprise software company preferred.
• Willingness to travel regionally up to 25%.

What makes #Ellucianlife

• 25 days annual leave plus 8 public holidays
• Choice to opt in for private Medical and Dental cover.
• Competitive pension plan.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  • Headspace (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave covering Maternity, Paternity and Adoption.
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• • Educational Assistance Program
  • Professional development opportunities

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