Vice President, Client Operations Manager

BNY Mellon; Manchester; On-site; GBP 90,000 - 120,000; Full time

Job summary

A renowned global financial services firm located in Manchester is seeking a Vice President, Trust Associate Lead Manager to oversee and lead the Corporate Trust Operations team. The ideal candidate will have over 5 years of Corporate Trust experience, strong leadership capabilities, and the ability to effectively manage a dynamic team. This role offers competitive compensation and benefits as part of a company committed to excellence and innovation.

Benefits

Highly competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• Minimum 5 years Corporate Trust or related financial markets/securities industry experience.
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable.
• Solid understanding of risk management and control practices.

Responsibilities

• Manage daily activities of Trust Associate Representatives and ensure compliance with policies.
• Resolve complex issues and ensure successful resolution.
• Hire, coach and develop team members.

Skills

Corporate Trust experience

Leadership skills

Decision making

Communication skills

Financial Services Technical Skills

Analytical skills

Organizational skills

Proficiency in Excel

Job description

Vice President, Trust Associate Lead Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Trust Associate Lead Manager to join our Corporate Trust Operations team. This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• The Lead Manager reports to the Group Manager and manages the daily activities of assigned Trust Associate Representatives, ensuring that activities are conducted in accordance with the Firm and Corporate Trust policies and procedures and preferred practices. He/she constantly ensures that risks are being identified and actively managed. He/she will collaborate with Lead Managers in other locations to identify and resolve issues while serving as a high-level escalation point for complex situations and ensuring that they are brought to a successful resolution.
• The Lead Manager will quickly address and resolve problems, possess strong decision‑making and organizational skills, and will communicate effectively with internal shared service partners and with internal and external clients. The Lead Manager will also actively assist the Group Manager with developing and driving new strategic plan initiatives.
• Hire, coach and provide professional guidance to team members, establish and evaluate performance/development goals/conduct PMP reviews and work to attract and retain talent within the group. Ensure that the team has the appropriate training to perform well and exceed in their role.
• Transaction Management: Continuous dialogue and open communication with Client Service teams.
• Employee Development: Oversight of training and development plans for all assigned employees.
• Planning: Manage Staff Resourcing based on business requirements ensure adequate cover in place to meeting deliverables timely & accurately.
• Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution.
• Partner with Global Groups to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service.
• Serve as an escalation point and communicate effectively with other internal shared services and clients. This role sets the directions and tones for the operational service administration elements of our business.
• Business Liaison: Build and lead effective relationships with offshore operational support teams to help ensure client service excellence. Track and measure performance of key support teams through analysing and interpreting key MIS/KPI data. Partner with these groups to ensure continuous process improvements are being achieved.
• Partner Management:
  • To proactively monitor and manage the activities performed within our business partners
  • To hold regular meetings and elevate any concerns
  • To monitor and control SLAs, quality indicators, and give regular feedback to Group Manager

To be successful in this role, we’re seeking the following:

• Minimum 5 years Corporate Trust or related financial markets/securities industry experience.
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable.
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• Excellent leadership skills, ability to lead dynamic team.
• Ability to quickly address issues – strong decision making.
• Strong Financial Services Technical Skills.
• Effective interpersonal, oral and written communication skills.
• Excellent analytical, organizational and time management skills with the ability to meet tight deadlines.
• Proficiency in using Microsoft packages particularly Excel.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.