Vetting and Onboarding Team Manager - People Services

Serco Group plc; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in Liverpool seeks a Vetting & Onboarding Team Manager to oversee compliance and team processes. This role involves leading a team of 5-10 specialists, ensuring efficient vetting, and onboarding practices across the organization. Candidates must possess strong knowledge of compliance requirements and experience leading in regulated environments. The company offers a hybrid working pattern, comprehensive benefits, and opportunities for career development. Join a diverse and supportive environment committed to continuous improvement.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Contributory pension scheme

Employee Assistance Programme

Career development training

Qualifications

• Strong knowledge of vetting, screening and onboarding processes.
• Experience leading teams in a regulated or compliance-led environment.
• Confidence working with systems such as SAP and ServiceNow.
• Proven ability to coach, train and develop others.

Responsibilities

• Lead the delivery of all onboarding activities.
• Manage and develop a team of Administrators/Specialists.
• Oversee system configuration and maintenance across vetting platforms.
• Drive process improvement and quality assurance.

Tools

SAP

ServiceNow

DocuSign

People First

Access Screening

Job description

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Salary: Up to £30,000 PA | Permanent
Location: Hybrid/ Knowsley, Liverpool

Are you an experienced onboarding, vetting or screening professional with a passion for compliance, people leadership and continuous improvement?

We're looking for a Vetting & Onboarding Team Manager to lead the delivery of screening and vetting services within Serco's Vetting & Onboarding (VOB) function. This is a critical role ensuring that our people are screened efficiently, compliantly and consistently across the business supporting contracts that deliver essential public services.

Reporting to the VOB Operations Manager, you'll lead a team of Administrators and Specialists, act as a subject matter expert for vetting processes, and play a key role in shaping and improving how vetting and onboarding services are delivered.

What you’ll be doing

• Leading the delivery of all Onboarding across Serco UK, including Right to Work, Visa Expiry and contract queries ensuring compliance with legislative and Serco requirements
• Managing and developing a team of 5-10 Administrators/Specialists, providing coaching, training, feedback and performance management
• Overseeing system configuration, maintenance and change management across vetting platforms including SAP, ServiceNow, Access Screening, DocuSign and People First
• Driving process improvement and quality assurance, including audits, reporting and continuous improvement activity
• Acting as the primary Vetting & Screening contact for key internal and external stakeholders
• Building strong working relationships with partners such as UK Security Vetting , MOJ Vetting, Home Office, Access Screening and Serco's Security Managers
• Managing complaints and service issues, ensuring timely resolution and preventative actions
• Leading Right to Work, employment checks and data migration activity for TUPE transfers and new acquisitions
• Supporting the integration of new contracts and sites into existing Vetting & Onboarding processes

What you’ll bring

• Strong working knowledge of vetting, screening and onboarding processes, particularly right to work and visa legislation, with a clear understanding of compliance requirements
• Experience leading teams in a transactional, regulated or compliance-led environment
• Confidence working with systems such as SAP, ServiceNow, Access Screening, UKSV Portal, OpenText and Occupational Health platforms
• Proven ability to coach, train and develop others
• Excellent communication skills, with the ability to engage stakeholders at all levels
• Strong organisational skills and attention to detail
• Experience applying performance management and continuous improvement approaches

Why Serco

At Serco, we deliver essential services that support governments and communities every day. Our people are central to that mission - and robust vetting and onboarding processes are critical to keeping our services safe, compliant and effective.

In this role, you'll have real influence over how vetting services are delivered, the opportunity to develop and lead a specialist team, and the chance to contribute to meaningful work in a supportive, collaborative environment.

What we offer:

• 25 days annual leave plus bank holidays.
• Hybrid working pattern (occasional travel to Serco sites)
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.