Veterinary Receptionist (Part-Time)

British Veterinary Association; Bicester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious veterinary center in Bicester is searching for a part-time Veterinary Receptionist. This role involves greeting clients, managing appointments, and supporting the clinical team. Ideal candidates will have a passion for client care and previous experience in a veterinary or customer service role. If you're organized and compassionate, we'd love to hear from you!

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Previous experience in a veterinary or client service role is essential.
• Strong interpersonal skills and computer literacy are required.

Responsibilities

• Greet and assist clients warmly and professionally.
• Manage phone and email inquiries efficiently.
• Book appointments and procedures accurately.

Skills

Excellent communication skills

Strong attention to detail

Computer literacy

Calm, proactive approach

Customer service experience

Job description

Veterinary Receptionist - Hart Veterinary Centre, Bicester

Are you passionate about providing exceptional client care and supporting pets in need? We're looking for a friendly, organised, and compassionate Veterinary Receptionist to join our dedicated team at Hart Veterinary Centre in Bicester.

About Us

Hart Vets is a well-established, purpose-built small animal hospital that's been caring for pets and their owners since 1993. As part of the IVC Evidensia group, we combine the stability and resources of a larger network with a welcoming, family feel. Our RCVS-accredited hospital is equipped with the latest technology to help our team deliver outstanding care and service.

Your Role

You'll be the first point of contact for our clients—offering reassurance, support, and a professional, caring experience at every step. No two days are the same, and your role will be key to keeping our hospital running smoothly.

Key Responsibilities

• Greeting and assisting clients with warmth and professionalism
• Managing phone and email enquiries efficiently
• Booking appointments and procedures accurately
• Processing payments and insurance claims
• Supporting the clinical team with day-to-day coordination

What We're Looking For

• Previous experience in a veterinary or client service role
• Excellent communication and interpersonal skills
• Strong attention to detail and computer literacy
• A calm, proactive approach and a genuine love of helping people and pets

Shift pattern

Part‑time, 20 hours per week, including 1 in 3 weekends (Saturday & Sunday).

Benefits

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday
• Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non‑accidental injury support
• Learning and development via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care