Veterinary Receptionist - Durham

Pets at Home Limited; Eggleston; On-site; GBP 18,000 - 24,000; Part time

Job summary

A veterinary practice in Eggleston is seeking a part-time receptionist to provide exceptional service to clients and their pets. Interested candidates should have veterinary reception experience or 3 years of relevant experience, along with strong client service skills and computer literacy. The role requires flexibility in working hours, including Saturdays. Benefits include a discount at the Vet Group and career development opportunities.

Benefits

20% discount at the Vet Group

Career development opportunities

Pension and holiday allowance

Qualifications

• Previous veterinary reception experience or 3 years receptionist experience required.
• Ability to build strong relationships with clients and their pets.
• Flexibility to cover early and late shifts.

Responsibilities

• Provide exceptional service to clients and care to their pets.
• Manage payments and future bookings using the online booking system.
• Create a welcoming atmosphere for clients and their pets.

Skills

Client service

Computer literacy

Veterinary reception experience

Calm and attentive

Job description

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is a part‑time role working 16 to 21 hours per week, including 1 in 6 Saturday mornings (8:30 am to 12:30 pm). Our practice is open from 8 am to 7 pm Monday to Friday, so you must be flexible to cover both early and late shifts.

We are looking for candidates who have previous veterinary reception experience or 3 years receptionist experience.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Durham Vets for Pets practice.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.